5 effective ways to increase the response rate to your customer feedback surveys

As we explain in our article ‘The secret behind the effectiveness of customer feedback‘, customer feedback is really important for your company. The more feedback you obtain, the more…


Importance des avis en ligne en 2021

The impact of online reviews in 2022

En 2022, l’importance des avis clients est un sujet d’actualité pour les entreprises. Ces avis aident les gens à décider quels produits ou services ils devraient acheter, quelles…


Comment mesurer la satisfaction client

How to measure customer satisfaction

Sorry, this entry is only available in French.


How to get link to google review

How to get the link to Google review business page

Finding the link for your customer to leave you a review is the first step to collect more Google reviews. This link will make it easy for your customers to leave you online reviews. Google often…


How to delete a Google review

As a business owner who cares about your business, you regularly read reviews from your customers. No doubt you also want to deal with negative reviews. One of the questions we get the most from our…


Convertir un client détracteur ou passif en promoteur

Dans le monde des affaires, il n’est pas rare d’abandonner le dossier d’un client mécontent, la croyance voulant qu’il soit quasi impossible de regagner sa confiance.…


Comment répondre aux avis positifs et négatifs (avec des exemples)

How To Respond To Positive and Negative Reviews (Including Examples)

Online reviews are essential to the success of a local business. By leaving reviews, your customers are giving you another way to see your business. Whether your customers are satisfied or not,…


What a dissatisfied customer costs you

Once you know that it is impossible to satisfy everyone, it becomes easy to understand that each company has its share of detractors. The detractors are those dissatisfied customers who don’t…


Customer dissatisfaction: How to properly manage a dissatisfied customer?

For those who aspire to the success of their business, managing the reproaches of a detractor – dissatisfied customer – often represents a major challenge. Whether it is expressed…


How to make an effective customer satisfaction survey

As we explain in our article ‘The secret behind the effectiveness of customer feedback‘, customer feedback is really important for your company. The more feedback you obtain, the more…