How to get the link to google review business page
Finding the link for your customer to leave you a review is the first step to collect more Google reviews. This link will make it easy for your customers to leave you online reviews. Google often…
How to remove a Google review on Google My Business
As a business owner who cares about your business, you regularly read reviews from your customers. No doubt you also want to deal with negative reviews. One of the questions we get the most from our…
How to convert detractors and passives into promoters
In the business world, it is not uncommon to abandon the case of an unhappy customer, the belief that it is nearly impossible to regain their trust. Yet, according to American businessman Scott…
How To Respond To Positive and Negative Reviews (Including Examples)
Online reviews are essential to the success of a local business. By leaving reviews, your customers are giving you another way to see your business. Whether your customers are satisfied or not,…
The impact of online reviews in 2020
Recently, the impact of online consumer reviews has increased. These reviews help people decide which products or services they should buy, which companies to encourage. We cannot therefore ignore…
What a dissatisfied customer costs you
Once you know that it is impossible to satisfy everyone, it becomes easy to understand that each company has its share of detractors. The detractors are those dissatisfied customers who don’t…
Customer dissatisfaction: How to properly manage a dissatisfied customer?
For those who aspire to the success of their business, managing the reproaches of a detractor – dissatisfied customer – often represents a major challenge. Whether it is expressed…
How to make an effective customer satisfaction survey
As we explain in our article ‘The secret behind the effectiveness of customer feedback‘, customer feedback is really important for your company. The more feedback you obtain, the more…
How to calculate the Net Promoter Score
How can we calculate our NPS?To calculate your NPS, it comes down to asking one simple question to your customers: “How likely is it that you would recommend our company to a friend or…
How to identify and leverage your Promoters
We often see companies overlook the massive potential of leveraging their Promoters. (If you don’t know what promoters are, it’s kind of your company ambassadors) Those customers love…