How to convert detractors and passives into promoters

In the business world, it is not uncommon to abandon the case of an unhappy customer, the belief that it is nearly impossible to regain their trust. Yet, according to American businessman Scott…


InputKit

How to calculate the Net Promoter Score

How can we calculate our NPS?To calculate your NPS, it comes down to asking one simple question to your customers: “How likely is it that you would recommend our company to a friend or…


How to identify and leverage your Promoters

We often see companies overlook the massive potential of leveraging their Promoters. (If you don’t know what promoters are, it’s kind of your company ambassadors) Those customers love…


InputKit

The new strategy behind top businesses growth [Net Promoter Score]

What is the Net Promoter Score?The Net Promoter Score is one of the most used satisfaction indicator by businesses in all industries. It’s now an indispensable tool to measure customer satisfaction.…