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Everything on How to Create a Survey for Customer Satisfaction
Customer satisfaction is a critical area of the customer experience offered. With a more critical clientele in the face of the in-store experience as well as fierce competition between companies, it…
Improving the Customer Experience : 11 Reasons to Choose InputKit
Improving the customer experience is a hot topic for years to come. Businesses are becoming increasingly aware of the importance of customer satisfaction, as it greatly contributes to customer…
How to Deliver a Successful Customer Experience? 7 Steps
Customer experience is a topic we will keep hearing about over the next few years. Companies are increasingly aware of the importance of pleasing their customers, but above all, of exceeding their…
How to calculate the Net Promoter Score
How can we calculate our NPS?To calculate your NPS, it comes down to asking one simple question to your customers: “How likely is it that you would recommend our company to a friend or…
(Français) Mesurez et améliorez votre expérience client grâce au NPS!
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Convertir un client détracteur ou passif en promoteur
Dans le monde des affaires, il n’est pas rare d’abandonner le dossier d’un client mécontent, la croyance voulant qu’il soit quasi impossible de regagner sa confiance.…
How to identify and leverage your Promoters
We often see companies overlook the massive potential of leveraging their Promoters. (If you don’t know what promoters are, it’s kind of your company ambassadors) Those customers love…