How to Retain Your Customers With These 10 Tips

Every day, companies are looking for strategies to attract new customers. However, some forget that retaining current customers also provides many benefits, since these customers are already in…


Get Online Reviews: 14 Typical Mistakes + How to Avoid Them

In 2022, 97% of Internet users read online reviews before doing business with a company. In the same vein, 72% of Internet users rely as much on these reviews as on the recommendations of their…


Customer Reviews for SEO: How Customer Reviews Impact?

Today, search engines want to know what your customers think of you before recommending you to their users. After all, according to Semrush, 66% of customers search online before making a purchase.…


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Restaurant Customer Satisfaction Survey Questions Examples

Customer satisfaction is the key to every restaurant’s success. A satisfied customer will become an ambassador of your brand and will generate a regular income, in addition to helping with the…


Customer Loyalty and Retention: 10 Key Tips

Customer loyalty and retention are essential to the success of your company. Indeed, it is known that retaining your current customers costs you much less than acquiring new ones. In addition, having…


Conquérir de nouveaux clients - 12 conseils concrets

Attracting New Customers to Your Business: 12 Best Tips

In today’s business world, competition is fierce. Several companies try to sell products, sometimes similar and other times quite distinct, to the same group of individuals. In this competitive…


Customer Experience Resources: 10 Tips

Optimizing the customer experience is one of the main concerns of companies. Indeed, this is legitimate, as better customer satisfaction translates into improved customer loyalty, which significantly…


Exit Interview Survey Template + Best Practices

No company can avoid staff turnover. Over time, some of your employees will leave your organization, despite your efforts to retain them. Retirement, relocation, new job, job frustrations: there are…


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7 Factors Impacting Customer Satisfaction

Over the next few years, having the satisfaction of your customers at heart will certainly benefit your business. Your clients are the backbone of all organizations : it is for them that you create…


enjeux-relation-client-banniere

6 Customer Relationship Management Issues to Prevent in 2022

In a post-pandemic environment where the digital customer experience has been booming, customers now have a highly developed critical sense of the shopping experiences available to them.…