Customer Success Specialist

As a Customer Success Specialist, you will play a vital role in building strong relationships with our customers, advising them and guiding them to success with our solution. Your contribution will have a real impact on the company and you will have the opportunity to grow with us. And let's not forget the fun! We like to integrate moments of pleasure into our daily lives.

Tu es la clé de notre succès client ! Ta mission consiste à

  • Ensure new clients onboarding (management of small and medium projects)
  • Advise new clients on best practices
  • Configure their InputKit account
  • Ensure customer success (satisfaction and renewal). Find solutions for our clients to achieve their objectives with our solutions;
  • Be results-oriented and have initiative to achieve objectives;
  • Answer customer questions related to the platform via our online chat tool (intercom) or on the phone;
  • Compile customer feedback for future feature developments;
  • Propose ideas to the company to improve the product or processes;
  • Be bilingual French/English;

The qualities we are looking for:


Sense of initiative




Analytical skills

To apply

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