Proactive detection of unhappy customers
Increase customer retention and convert detractors to promoters
InputKit helps hundreds of companies in 20 different countries
Be proactive and avoid losing customers
As soon as an unhappy customer or problem is detected, receive a notification that allows you to be proactive in dealing with an unhappy customer.
Notification to the right person
Take action upstream
Take action when it's still hot, before it gets out of hand.
"Customers are amazed to see the speed at which they are called. It really is a WOW effect!"
- General Manager, Les Spécialistes de l'électroménager
Act quickly, win back customers
Customer's feedback is accessible, with a summary of the situation and the client's contact information.
Work in team
With each case's status, the whole team will be able to follow the progress of the cases.
Fix the situation
When you quickly take charge of a problem, unhappy customers are likely to become your best Promoters.
"Our unhappy customers are amazed at how quickly they are called after completing the survey. Not only do we resolve most situations, but we convert them into our best promoters!"
Robert Dubé
Sale and delivery of household appliances7 stores in Québec
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Unlimited support included
Constantimprovement.
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Schedule your free demo now, or call us with any questions.
or call us: (438) 806-0096