With our patient experience solutions, send automated and personalized patient satisfaction surveys at the best time, one to two hours after a clinic appointment. This will provide you with accurate and informative feedback. With an average response rate of 49% per email and 57% per text message (SMS), you’ll get a lot of feedback to improve your experience, regardless of the sending method of your choice.
In addition, during implementation of our solution, our team of experts will help you create the perfect survey according to what you want to evaluate within your business. You will be able to know the concrete needs of your patients and improve your practices. Be proactive: take advantage of our patient experience solutions to offer your patient a personalized treatment that meets their expectations!
With our patient experience solutions, automatically convert your survey responses into satisfaction indicators. Through our centralized and efficient dashboard, you can see at a glance the metrics that matter to you. With InputKit, measure your Net Promoter Score (NPS), Customer Satisfaction Score (CSAT) and Customer Effort Score (CES) to get the full picture of your patient’s overall satisfaction. Rely on our performance indicators to improve your services and provide your patients with a personalized, high-quality experience that will encourage them to return to your clinic.
With InputKit, you can also measure other relevant metrics by creating your own custom questions. Performance scores per employee, the evolution of online reviews, personalized performance metrics: keep a constant eye on the available reports to keep up with your clinic’s reputation and service quality. In this way, you will be able to correct certain flaws in your patient experience in order to offer your patient the services and treatments they deserve. With our patient experience solutions with real-time notifications, you’ll get the straight answer for your patient satisfaction!
Do you want to monitor the performance of your teams while improving their motivation at work? Through our patient experience software, get individual performance reports per employee based on patient responses and feedback. These reports are a great asset to know more about the services provided by your employees and ensure continuous improvement in the clinic. With InputKit, benefit from these reports to facilitate your assessment meetings while improving your patient experience. In addition to surveying your customers about their experience, InputKit’s Employee Experience solution will allow you to survey your employees’ perceptions. In this way, you will be able to see if there is consistency between the service provided by your employees and the perception of your clients.
With our patient experience solutions, share with your teams the positive and constructive feedback from your satisfied patients. This valuable feedback will help you motivate and empower your employees to do the job!
Before InputKit, we had no tools to measure the quality of our patient experience. InputKit better tracks customer satisfaction. Satisfaction questionnaires, to which clients can respond anonymously, have greatly increased our response rate. These feedback and successes are then shared with employees to motivate them. This is a must for improving clinical treatments. In addition, InputKit has also increased our number of Google reviews, which has positively impacted our customer acquisition. I could not do without InputKit. It was one of the best decisions I made for my business.
Propriétaire de Physio des Collines
How much does InputKit Patient Experience cost?
The price of our solution is based on your company’s needs. Our rate starts at $125 per month paid annually. For more details, check out our pricing page or schedule a free demo.
What is the approximate response rate to SMS and emails sent via your patient experience solution?
InputKit Patient Experience has an average response rate of 49% by email and 57% by text message (SMS). In comparison, competitor software has an approximate response rate of 15%. What is the benefit of implementing your solution if the majority of our dissatisfied patients tend to share their dissatisfaction with us?
What is the benefit of implementing your solution if the majority of our dissatisfied patients tend to share their dissatisfaction with us?
The truth is that the majority of dissatisfied patients will just turn to a competitor. Only 5% of disappointed patients say so on their own. Be proactive and rectify dissatisfaction in the clinic before it’s too late.How does your solution impact the work of clinical secretaries?
How does your solution impact the work of clinical secretaries?
With InputKit Patient Experience, your secretaries can benefit from our fully automated tracking of your patient satisfaction. Gone are the days of manual tasks that take hours! Our personalized and automated satisfaction surveys will help them save time and focus on delivering an exceptional patient experience.
Does InputKit integrate well with dental management software?
InputKit integrates with many dental management software such as Progident and Dentitek. With more than 1000 integrations possible, our solution ensures that it is implemented without the slightest complication. Visit our integrations page for an overview of the possibilities.
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