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Protect your online reputation
Capture negative reviews before they become public
Over 2,000 businesses trust us
Why Your Unhappy Customers Never Tell You
96% of dissatisfied customers never share their dissatisfaction directly. They leave without a trace, or worse, they leave a negative review on Google that will remain visible forever. Without an early detection system, you lose control of your image and your growth.
The consequences :
Your reputation deteriorates without you knowing it
A single negative review can drop your average rating and discourage dozens of prospects. Unhappy customers are 3 times more likely to leave a review than satisfied customers. Without a mechanism to capture them privately, you suffer the damage once it’s too late.
You lose customers without understanding why
A dissatisfied customer never comes back and doesn’t talk about it. They simply disappear from your radar. You lose recurring revenue and referral opportunities without even knowing what went wrong. You can’t improve what you don’t measure.
Your teams repeat the same mistakes
Without structured feedback, your employees are unaware of the pain points that frustrate your customers. The same problems repeat, quality stagnates, and your differentiation erodes against competitors.
How to Manage Unhappy Customers Before They Harm Your Reputation
With InputKit, every customer receives an automatic satisfaction survey after service. Unhappy customers are directed to a private channel where you can intervene quickly. The result? Fewer public negative reviews, more closed sales, and continuous improvement of your service.
Step 1: Automatic detection of dissatisfaction
InputKit sends a simple survey after each interaction. If the customer expresses dissatisfaction, you are alerted in real time.
Step 2: Fast and personalized intervention
You receive an instant notification with the details of the dissatisfaction. Your team can contact the customer within hours to understand, apologize, and offer a solution. The customer feels heard and valued.
Step 3: Boost your sales and improve continuously
By intervening quickly, you turn a negative experience into a loyalty opportunity. The customer appreciates your responsiveness and may even become an advocate. You also collect valuable data to improve your processes.
The Benefits of Customer Dissatisfaction Management with InputKit
Protect your online reputation
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Win back your unhappy customers
Act quickly to turn dissatisfaction into loyalty
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Improve your service
Identify recurring pain points and fix them
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Motivate your teams
Share the positive feedback they receive
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Increase your retention
A customer who feels heard is more loyal than before
"Before, we might have blamed the salesperson too quickly. Now, we better understand the source of the dissatisfaction. We've implemented clear employee tracking, appreciated by the team, and faster, more professional review management."
General manager, Lallier Honda
Quebec, Quebec
Ready to regain control of your online reputation?
Every dissatisfied customer who leaves in silence is a lost opportunity to improve and build loyalty. Take 15 minutes to discover how InputKit can turn customer dissatisfaction management into a competitive advantage.
Protect your reputation. Win back your customers. Improve your service.
FAQ
How do I detect an unhappy customer before they leave a negative review?
The key is to send a satisfaction survey immediately after service. If the customer gives a low rating, take charge to turn dissatisfaction into a positive review. InputKit automates this process and alerts you in real time so you can intervene quickly.
What should I do when a customer leaves a negative review on Google?
Respond publicly within 24 hours with empathy and professionalism. Acknowledge the problem, apologize if necessary, and offer a solution. Then contact the customer privately to resolve the situation. A well-handled response reassures future customers and shows your commitment.
Is it possible to have a negative review removed from Google?
Only if the review violates Google’s policies (offensive content, fake, off-topic). Otherwise, you cannot remove it. The best strategy is to regularly collect positive reviews to dilute the impact of negative reviews and maintain a high rating.
How much time do I have to intervene with an unhappy customer?
Ideally within 24 to 48 hours. The faster you intervene, the better your chances of winning back the customer and preventing them from posting a negative review. InputKit alerts you in real time so you can act while the emotion is still manageable.