InputKit, the physiotherapy customer satisfaction software

Improve customer reviews, your therapist's evaluation, and customer satisfaction within your physiotherapy clinic

Keep your patients happy with our Physiotherapy Clinic Customer Reviews software. With our turnkey solution, get satisfaction questionnaires to evaluate your teams and increase your online reviews. InputKit is a trusted solution used by more than 520 satisfied customers in 19 countries!

69.3% of patients prefer to be followed and questioned throughout treatment in order to obtain a service completely adapted to their needs.

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Learn how InputKit, the physiotherapy customer satisfaction software, can help you

1

Track patient satisfaction through accurate and automated surveys.

2

Collect numerous reviews online and attract more patients to your clinic.

3

Adapt your treatments based on concrete feedback that translates into clear indicators.

4

Motivate and empower your teams by regularly sharing feedback from your patients.

5

Save several hours of follow-up with our centralized and automated platform.

Surveys fully adapted to physiotherapy treatments

Suivez constamment votre satisfaction patient et agissez en conséquence

Constantly track your patient satisfaction and act accordingly: With our physiotherapy customer satisfaction software, you can automatically track your patient satisfaction to adapt your treatments to your patients’ real needs.

Ask your physiotherapy patients at the optimal time for accurate feedback

With our fully automated and personalized surveys, ask your patients one to two hours after the experience for accurate and informative feedback.

Schedule your surveys by email or text

With a response rate of 57% per text message (SMS) and 49% by email, our customer satisfaction software in the field of health and well-being assures you that no matter what medium you prefer, valuable customer feedback is collected.

Show your patients that their well-being is a priority

After an appointment, track patient satisfaction through our automated and personalized surveys. Adapt your services based on feedback to build patient loyalty and show them that their opinions matter to you.

Increase your sales

Did you know that 96% of dissatisfied patients will never let you know? To avoid financial losses, ask your patients after an appointment. Our surveys accompanied by real-time notifications will allow you to rectify the situation and better retain your patients!

Monitor the evolution of patient satisfaction with performance indicators (KPIs)

With our intuitive and effective dashboard, monitor the evolution of your various performance indicators to ensure patient satisfaction in your clinics. NPS, CSAT, CES, and more: this data will help you make informed decisions based on your patient satisfaction.

Informative and precise feedback to better assess and motivate your staff

Ensure the well-being of your staff through our employee satisfaction surveys

Continuously improve your employee experience with our anonymous employee satisfaction surveys. Your teams will feel considered and more comfortable sharing their true opinions with you.

Involve each member of your staff in your team decisions

In a context of decision-making or organizing activities, send surveys to your teams to find out what the majority think! 

Know everything about the services offered in your clinics

As a manager, it can be difficult to know what is happening in your clinics. With our physiotherapy customer satisfaction software, take advantage of our satisfaction surveys to find out what your patients think about the services and treatments offered by your employees!

Share feedback from your patients with your staff

Through our automated and personalized satisfaction surveys, you can find out how your patients feel about the treatments offered by your employees. This valuable information will help you motivate, empower and support your staff based on feedback. 

Celebrate the successes of your employees

Recognition has a huge impact on the loyalty of your teams. Did you know that an employee recognized for their good work will be 63% more committed to your company? Recognition pays! 

Make your employees accountable for the treatments offered to ensure the continuous improvement of your services

Feedback from patients allows your teams to better understand the impact of their service on the lives of their patients. With our physiotherapy customer satisfaction software, obtain individual performance reports per employee that will facilitate your assessment meetings.

Positive feedback to attract new patients to the clinic

Get more positive reviews while increasing your sales

Did you know that 92% of physiotherapy patients refer to online reviews before going to the clinic? With our physiotherapy clinic customer review software, increase your sales by acquiring new patients!

Optimize your search engine positioning for better online visibility

Take advantage of our physiotherapy customer satisfaction software and collect more reviews than your competitors to become the best clinic for Google and your potential patients. This will improve your positioning in the search results and attract many patients to the clinic!

Save many hours of management in writing personalized responses to online reviews

Take advantage of our intelligent Artificial Intelligence (AI) based response generator to respond appropriately and automatically to notifications. Responding to customer reviews has never been easier!

Monitor your reputation online

Through our monthly online review progress reports, you can regularly monitor your patients’ satisfaction. You will be able to know your online review metrics to implement improvement strategies to optimize your online reputation! 

Regularly collect positive reviews

Google tends to favor clinics that regularly collect new reviews online. With our physiotherapy clinic customer review software, you will be able to automate your customer review requests for every customer who answers a satisfaction survey.

Benefit from a centralized management to save several hours of writing

Within our physiotherapy customer satisfaction software, our filter for non-response reviews will save you several hours of management! You can read your recent reviews online in order to respond to them on the platform. Be proactive: implement InputKit, the customer satisfaction software that will ensure the well-being of your patients in just a few clicks!

Since the implantation of InputKit, our accurate, quick and user-friendly surveys have allowed us to better track our patients' satisfaction. We even have a 100% customer satisfaction rate thanks to our surveys! In addition, our online reviews have increased by 60% over the last few months, which has greatly increased our online visibility and, by the same token, the acquisition of new customers! Definitely, I couldn’t do without it!
Maxime Besner

Physiotherapist and President of Ekinox Clinic

Deliver a customer and employee experience that lives up to your ambitions today

Discover all that InputKit can do for your business during a brief 15-minute demo, at a time of your choosing!