89% of customers appreciate that companies consider their opinion in order to improve the quality of their services.
Discover how InputKit, the hotel review management software, can contribute to your customer success
1
Track customer satisfaction to ensure the quality of your customer experience.
2
Increase your online reviews to attract more hotel guests
3
Tailor the experience with clear and relevant feedback.
4
Assess, motivate, and empower your teams by sharing your customers’ positive feedback.
5
Benefit from our centralized and automated dashboard to save several hours of management.
Satisfaction surveys to evaluate your hotel experience
Track customer satisfaction after a hotel stay
With our automated hotel review management software, track customer satisfaction closely to adapt your experience to the real needs of your guests.
Send at the right time satisfaction surveys adapted to the hotel stay for concrete feedback
Take advantage of our automated surveys to question your guests one to two hours after their hotel stay. This will provide you with accurate and informative feedback.
Schedule your hotel surveys automatically by email or text
- Our automated hotel review management software has an average response rate of 57% per text message (SMS) and 49% per email. With InputKit, you’ll get valuable feedback to better adapt to your customers’ concrete needs, regardless of the platform you choose.
Show your customers that their well-being is a priority
After a hotel stay, question your customers with our automated and personalized surveys. In this way, you will be able to retain your customers, adapting your services to their needs and expectations. With InputKit, show your customers that they are a priority for you!
Increase your sales
Did you know that 96% of dissatisfied customers will never let you know for themselves? To improve customer loyalty, ask them after their stay at your hotel. Our surveys accompanied by real-time notifications will allow you to transform your detractors into promoters of your hotel.
Keep an eye on the evolution of your customer satisfaction through performance indicators (KPIs)
With our centralized dashboard and ergonomic interface, observe the evolution of your performance indicators to ensure customer satisfaction in your branches. NPS, CSAT, CES, and more: our hotel survey software will allow you to make better decisions based on concrete indicators.
Concrete feedback to assess, empower and motivate your employees
Question your teams regularly to ensure their well-being at work
Through our employee satisfaction surveys, identify the various issues impacting the motivation of your staff. Your teams will be grateful!
Involve your employees in team decisions
In the context of decision-making or organization of activities, send automated and personalized surveys for your employees to find out what the majority think!
Evaluate the quality of the services offered by your staff
As a manager, it is often difficult to find out about the good service of your hotel teams. Thanks to our automated hotel review management software, you can benefit from surveys that will allow you to know the performance of your employees!
Share your customers' feedback with your employees
With our personalized and automated satisfaction surveys, you will easily know your customers’ honest opinions of your hotel services. This feedback will empower, motivate and support your employees based on your current needs.
Recognize the good performance of your staff
Recognition has a direct impact on the turnover rate of your employees. Did you know that an employee whose good work is highlighted is 63% more committed to your business? Recognize the work of your teams to retain your talents!
Improve your continuous experience by empowering your employees
Feedback from your customers allows your employees to better understand the impact of their service on customer satisfaction. With our automated hotel review management software, get a lot of feedback that will help your employees better understand the impact of their services on customer satisfaction. This feature, along with individual employee reports, will allow you to continuously monitor the performance of your teams to facilitate assessment meetings.
Regular and positive reviews to attract more customers
Improve your revenues and your positive reviews
Did you know that companies with multiple online reviews generate an average of 54% more revenue? Take advantage of our automated hotel survey software: improve your sales by attracting new customers to your hotels!
Optimize your positioning in search engines to increase your online visibility
With our automated hotel survey software, surpass the number of customer reviews from your competitors to gain credibility in the eyes of Google and Internet users. This will give you better online visibility and attract new customers to your hotel!
Benefit from an intelligent answer generator to help you write answers to online reviews
With our answer generator equipped with artificial intelligence (AI), you will save many hours of writing. Our automated and personalized responses will allow you to focus on customer satisfaction!
Proactively ensure your customers are satisfied:
Through our monthly reports, you can track your reputation online. Be proactive: use hotel review management software to monitor your review metrics and implement relevant strategies to optimize your online reputation!
Regularly receive new positive reviews
Google favors hotels that regularly receive new reviews online. With InputKit, automate your online review requests for every customer who answers a satisfaction survey.
Proactively manage your reviews online
With our automated hotel review management software, take advantage of an unresolved reviews filter to save several hours of management time! You will find your recent customer reviews and can answer them on the platform for proactive and centralized management!
With an investment of $3,000 per year, I can easily say that we are making 10 times the investment, or 30,000 more in our InputKit sales, mainly because of the increase in online reviews generated by the solution. InputKit is a valuable asset for Béton Surface!
Joëlle Archambault
Director of Brands and Processes at Béton Surface.
Suggested blog posts
Deliver a customer and employee experience that lives up to your ambitions today
Discover all that InputKit can do for your business during a brief 15-minute demo, at a time of your choosing!
