Follow your customer satisfaction closely to ensure the quality of your services.
Get more reviews online to attract more customers within your business.
Improve your service delivery with accurate and relevant feedback.
Share customer feedback with your employees in an automated way to better assess, motivate and hold them accountable.
Benefit from a centralized and automated dashboard to facilitate the management of your business.
With our retail feedback software, automatically track customer satisfaction to better adapt your products and services to your customers’ real needs.
With our automated customer satisfaction surveys, question your customers at the optimal time, one to two hours after the experience. This will provide you with accurate and informative feedback.
With a response rate of 57% per text message (SMS) and 49% per email, our retail customer satisfaction software you valuable feedback to better adapt to the concrete needs of your customers, regardless of the platform of your
Following a lived experience, track your customers’ satisfaction with our retail feedback software. This will allow you to improve your experience according to your customers’ needs and show them that their opinion is being considered.
Did you know that 80% of customers turn to a competitor after a bad experience? To avoid such losses, ask your customers about their business experience. Our automated surveys equipped with real-time notifications will allow you to rectify the situation to turn your detractors into promoters.
Benefit from a centralized dashboard and ergonomic interface to see at a glance how your performance indicators are evolving. NPS, CSAT, CES, and more: validate customer satisfaction in your branches to make better decisions based on concrete indicators.
Our employee satisfaction surveys will help you improve employee satisfaction at work. Interview your teams anonymously to show your qualities as an employer!
In the context of decision-making or organization of activities, send automated and personalized surveys for employees according to your needs to find out what the majority think!
As a manager, it is difficult to know the performance of each trade team. Equip yourself with retail feedback software and benefit from surveys that allow you to know the quality of the services offered by your employees!
With our customer satisfaction surveys adapted to retail businesses, you will gather feedback that will allow you to know your customers’ opinion on your service delivery. In turn, this feedback will empower, motivate and support your employees based on what your customers think.
Recognition has a direct impact on the turnover rate of your employees. Did you know that an employee recognized for their good work is 63% more committed to your business? Recognize your staff regularly to retain your talent!
Customer feedback allows your teams to better understand the impact of their service on customer satisfaction. With our customer satisfaction software for retail businesses, get feedback with individual employee reports. By continuously monitoring the performance of your teams, you will be better equipped during your evaluation meetings. By combining our customer and employee experience solution, you will have all the information you need to improve your service offering while maximizing the happiness of your teams.
Did you know that retailers with a large number of online reviews generate an average of 54% more revenue? Implement our retail feedback software and increase your sales by attracting new customers in your branches!
With our customer satisfaction software for retail stores, get many positive online reviews to gain credibility with Google and your prospects. This will optimize your positioning in search results and significantly increase your online visibility. Our automated notification solution will allow you to attract the attention of users and win many customers!
Our answer generator with artificial intelligence (AI) will allow you to respond in an automated and personalized way according to your customers’ opinions. Such a feature will save you many hours of writing while responding appropriately to your online reviews.
Follow our monthly reports to see how your online reputation is developing. Be proactive: equip yourself with our retail customer satisfaction software to monitor your review metrics and implement strategies to get better customer reviews!
Google favors businesses that regularly get new reviews online. With our online review solution, automate your review requests for every customer who answers a satisfaction survey.
Through our retail feedback software, take advantage of an unanswered review filter to save valuable management hours. On the platform, you can read and respond to your latest reviews online. Managing your customer reviews has never been easier!
Since we have InputKit, we have identified 2-3x more dissatisfied customers. InputKit allows us to act quickly and create a WOW effect. It’s an incredible tool, I wouldn’t do without it. Our return on investment is excellent. The cost of InputKit compared to what it brings us is lower. This is our cheapest ad ever!
General Manager at Les Spécialistes de l’Électroménager
Discover all that InputKit can do for your business during a brief 15-minute demo, at a time of your choosing!