InputKit, the Car Dealer Customer Satisfaction and Survey Software

Improve your customer satisfaction in the automotive industry

Retain your customers by offering an unforgettable service with our car dealer customer satisfaction and survey software. Ask your customers at the right time, motivate your employees and get more reviews online with our turnkey solution. InputKit is a trusted solution used by more than 520 satisfied customers all around the world!

We are experts in your industry

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InputKit

95% of Internet users read reviews online before doing business with a car dealer.

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Learn how InputKit, the car dealer customer satisfaction, and survey software, can help you

1

Monitor your customer satisfaction closely to ensure the quality of the dealership experience.

2

Attract more customers to dealerships with positive online reviews.

3

Offer personalized service based on customer feedback from automated surveys.

4

Evaluate and motivate your staff by sharing feedback from satisfied customers.

5

Save several hours of follow-up with our centralized and automated platform.

Automated surveys fully adapted to the automotive industry

Follow your customer satisfaction in an automated way to act quickly

With our car dealer customer satisfaction and survey software, follow your customer satisfaction in an automated way to better adapt to their specific needs.

Question your customers in the automotive industry at the optimal time for clear and precise feedback

Take advantage of our automated surveys to question your customers one to two hours after they visit a dealership. You will thus get rich feedback that will allow you to continuously improve your services. 

Automate the sending of your surveys by email or text

With a 57% response rate per text message (SMS) and 49% by email, our car dealer customer satisfaction and survey software guarantees you clear and precise feedback, no matter which medium you choose.

Show your customers that their opinion is considered for better customer loyalty

After a dealer appointment, interview your customers in an automated and personalized way to track your customer satisfaction. Adapt your services based on feedback to show your clients that their satisfaction is your priority.

Increase your sales

Did you know that 80% of dissatisfied customers will turn to a competitor? To avoid financial losses, ask your customers after an experience. Our real-time notifications will allow you to rectify the situation quickly in case of customer dissatisfaction! 

Track your customer satisfaction with performance indicators (KPIs)

Our clear and intuitive dashboard allows you to follow the evolution of your various performance indicators to ensure customer satisfaction in your various establishments. NPS, CSAT, CES, and more: this data will help you make better decisions based on your current needs.

Informative customer reviews to evaluate and motivate your employees

Ask your employees to ensure their well-being at work

Send satisfaction surveys that can be answered anonymously to better identify certain issues in terms of employee satisfaction. Your teams will feel valued and grateful. 

Show your employees that you are a team

When organizing activities or making an important decision for your business, send surveys to your employees to involve them in decision-making. This will allow you to know the opinion of the majority! 

Get a better insight into the performance of your dealership employees

As a manager, it’s often difficult to get an overall view of your employees’ performance for each dealership. With our car dealer customer satisfaction and survey software, ask your customers on a regular basis to find out what they think about your salespeople’s services and performance!

Share customer feedback with your teams

With InputKit’s customer experience solution, take advantage of our automated satisfaction surveys to find out how your customers feel about your services. This valuable information will help you motivate, empower and support your employees as needed. You will be able to cross-reference your employee and customer data to get a complete view of their respective satisfaction. 

Recognize the successes of your employees

Taking the time to recognize the good work of your employees has a direct impact on their performance. Did you know that an employee recognized for his good work will perform 4.6 times better at work? Recognition pays! 

Ensure continuous improvement of your services by empowering your employees

With our car dealer customer satisfaction and survey software, ask questions regularly to obtain individual employee reports. This way, you can track the performance of each of your salespeople, which will make your evaluation meetings easier. 

Collect many positive customer reviews to attract customers to dealerships

Increase your positive reviews as well as your turnover

Did you know that dealers with more reviews online generate an average of 54% more revenue? With our car dealer customer satisfaction and survey software, increase your sales by attracting new customers!

Improve your search engine positioning to optimize your online visibility

Take advantage of our automated solution to collect more reviews than your competitors to become the best dealer in the eyes of Google and your potential customers. This way, you will optimize your positioning in search results and attract more customers!

Save several hours of writing when responding to online reviews

Our car dealer customer satisfaction and survey software has an intelligent generator of responses to reviews based on an artificial intelligence (AI) system. Responding in a personalized and automated way has never been easier!

Take your online reputation evolution into account at a glance

With our monthly online reputation evolution reports, you can continuously monitor your customer satisfaction. By monitoring your online review metrics, you can put in place relevant improvement strategies to attract more prospects to dealerships!

Get new positive reviews on a regular basis

Google favors dealerships that get new positive reviews on a regular basis. With our car dealer customer satisfaction and survey software, automate your positive review requests for every satisfied customer who answers a satisfaction questionnaire to improve your online reputation. 

Proactively manage your reviews online

Our car dealer customer satisfaction and survey software comes with a filter to see unresolved reviews. This feature will save you several hours of management. You can even find your recent reviews online and respond to them on the platform for optimal and centralized management!

Now, with InputKit, I can analyze customer needs with automated surveys in minutes. It saves me about two hours of tracking and management per day. We also get about five times more Google reviews than before. At InputKit, there is always someone to help us. The proposed surveys are simple to use and automated. I could not live without it.
Alain Gauthier

Director of Communication and Customer Service

Point S - Pneu Carignan

Deliver a customer and employee experience that lives up to your ambitions today

Discover all that InputKit can do for your business during a brief 15-minute demo, at a time of your choosing!