More than 1000 businesses all around the world
89% of customers appreciate that companies take the time to question them in order to improve the quality of their products and services.
Discover how InputKit, the customer feedback software for companies, can contribute to your customer success
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Regularly monitor your customer satisfaction to ensure the quality of your products and services.
2
Increase your online reviews to attract new customers to your branches.
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Ensure continuous improvement in your service delivery with clear, regular and relevant feedback.
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Automatically share feedback from your customers with your teams to motivate and empower them at work.
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Benefit from a centralized and ergonomic dashboard for proactive management of your business.
Automated customer satisfaction surveys for your business
Track customer satisfaction following a lived experience
With our customer feedback software for companies, automatically track customer satisfaction to better adapt your products and services to your customers’ real needs.
Send customer satisfaction surveys at the optimal time for relevant feedback
With our automated and personalized customer satisfaction surveys, question your customers at the optimal time, one to two hours after the experience. This will provide you with accurate and informative feedback.
Automate the sending of your satisfaction surveys by email or text, depending on your customers' preference
With a response rate of 57% per text message (SMS) and 49% per email, our customer feedback software for companies will allow you to acquire valuable feedback to adapt your experience to the needs of your customers.
Retain your customers by showing them that their opinion is considered
After a lived experience, ask your customers to find out what they think about your products and services. This monitoring of customer satisfaction will allow you to improve your experience according to the concrete needs of your customers while showing them that their well-being is a priority for you.
Increase your sales
Did you know that after a bad experience, 80% of customers turn to a competing company? To avoid financial losses, ask your customers after a lived experience or a service rendered. Be proactive in resolving dissatisfaction: take advantage of our automated questionnaires and real-time notifications to turn your detractors into promoters.
Keep your customer satisfaction up to date with performance indicators (KPIs)
Our customer feedback software for companies is equipped with a centralized and intuitive dashboard. This tool will allow you to see at a glance the evolution of your performance indicators. NPS, CSAT, CES, and more: ensure your company’s customer satisfaction to make informed decisions!
Clear and relevant feedback for your employees
Ask your staff to deliver your exceptional employee experience
Our employee satisfaction surveys will help you improve employee satisfaction at work. Interview your teams to give your employees an experience that will set you apart from your competitors!
Involve your employees in team decisions
In the context of decision-making or organization of activities, send personalized and automated surveys for employees to find out what the majority think!
Monitor the quality of services provided by your teams in all your branches
As a manager, it is difficult to know the performance of each of your teams in your points of sale. Regardless of your type of business, take advantage of our satisfaction software to automatically question your customers. This way, you will know the quality of the services offered by your employees!
Share feedback from your satisfied customers with your staff
With our customer feedback software for companies, you will collect feedback that will allow you to hear from your clients about your service delivery. In turn, this feedback will empower, motivate and support your employees based on what your customers think. This feedback will empower and motivate your employees based on what your customers think. In return, with our employee experience solution, survey your staff to assess their satisfaction and their own skills at work. You will be able to adapt your experiences to the concrete needs of your customers as well as your employees!
Recognize the good work of your employees
Recognition has a direct impact on the engagement and retention of your teams at work. Did you know that an employee recognized for their good work is 63% more committed to your business? Recognize your employees’ successes on a regular basis to retain your talent!
Empower your employees to continuously improve your services
Customer feedback allows your teams to better understand the impact of their service on customer satisfaction. With our customer feedback software for companies, get feedback with individual employee reports to continuously monitor the performance of your teams, which will make it easier for you to meet and evaluate.
Many positive online reviews to attract customers
Get a lot of positive reviews while increasing your turnover
Did you know that companies with a lot of positive reviews generate on average 54% more revenue? No matter your company, benefit from our satisfaction software: increase your turnover and attract new customers to your points of sale!
Increase your positioning in search results to optimize your online visibility
With our customer feedback software for companies, collect many positive reviews to gain credibility with Google and your prospects. This will improve your positioning in search results and significantly increase your online visibility. With our automated customer notification software, you will attract many customers to your company!
Get a smart answer generator to help you write answers to online reviews
Our Artificial Intelligence (AI) answer generator will allow you to respond in a personalized and automated way according to the needs of your customers. Such a feature will save you valuable writing hours while responding appropriately to your customer reviews, both positive and negative.
Proactively ensure customer satisfaction
- With our monthly reports, you can constantly monitor your online reputation. Be proactive: Regardless of your type of business, equip yourself with customer satisfaction software to monitor your review metrics. This way, you can implement strategies to collect better customer reviews!
Regularly collect new reviews online
Search engines favor companies that regularly collect new customer reviews. With our customer review software, automate your review requests for every customer who answers a satisfaction survey. Thus, you will frequently get new positive reviews online.
Benefit from fast and centralized management
With our customer feedback software for companies, take advantage of an unanswered review filter to save many hours of management. On the platform, you can read and respond to your latest online reviews. Managing your online reviews has never been faster!
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Deliver a customer and employee experience that lives up to your ambitions today
Discover all that InputKit can do for your business during a brief 15-minute demo, at a time of your choosing!
