Patient feedback software

Improve your customer satisfaction in the health and wellness industry

Attract and retain patients with our automated software specialized in collecting patients’ feedback. With our app, you can get precious patient feedback and benefit from satisfaction surveys tailored to the field of health and wellness. Our custom surveys will help you evaluate your teams and get more reviews online. InputKit is a trusted solution used by more than 520 satisfied customers in 19 countries!

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InputKit

89% of customers appreciate that companies question them in order to improve their services.

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Discover how InputKit, the customer satisfaction software specialized in collecting patients’ feedback, can help you

1

Keep an excellent track of your customer satisfaction.

2

Attract more customers to your facility with online reviews.

3

Adapt your services based on customer feedback that translates into clear metrics.

4

Evaluate and motivate your staff by sharing feedback from your patients.

5

Save several hours of customer follow-up with our centralized and automated platform.

Surveys fully adapted to the field of health and well-being

Track your customer satisfaction and act accordingly

With our customer satisfaction software in the field of health and welfare-be, perform automated satisfaction tracking to tailor your care and treatment to the real needs of your clients.

Send satisfaction surveys adapted to the health and well-being industry at the right time for better feedback

With our automated surveys, ask your patients one to two hours after the experience for accurate and informative feedback. 

Schedule your surveys by email or text message

With a response rate of 57% per text message (SMS) and 49% by email, our software specialized in collecting patients’ feedback assures you that no matter what medium you prefer, valuable customer feedback is collected.

Retain your customers by demonstrating that they are listened to

After an experience or an appointment, track customer satisfaction through our automated and personalized surveys. Adapt to feedback from your customers to show them that their well-being is your priority.

Increase your sales

Did you know that 96% of dissatisfied customers will never let you know? Ask your customers after a lived experience. In case of dissatisfaction, you will have the opportunity to rectify the situation quickly, which will avoid a financial loss. Benefit from our real-time notifications to act quickly!

Track your customer satisfaction with performance indicators (KPIs)

With our clear, simple and effective dashboard, see how your various performance indicators are evolving to ensure customer satisfaction at your locations. NPS, CSAT, CES, and more: this data will help you adapt and make better decisions. 

Relevant feedback to better assess, motivate and empower your teams

Empower your employees to ensure continuous improvement of your services

Customer feedback allows your staff to better understand the impact of their service on customer satisfaction. With our software specialized in patients’ feedback, get individual reports per employee. You will be able to monitor the performance of each member of your team, which will facilitate your evaluation meetings.

Ensure the well-being of your staff through our employee satisfaction surveys

Your teams will feel considered and will be more comfortable sharing their true opinion with you, anonymously if desired. 

Make better team decisions with your staff’s opinion

In a context of decision-making or organizing activities, send surveys to your teams to find out what the majority think! 

Know what’s going on in terms of staff performance

As a manager, it can be difficult to know what’s going on in your different branches. With our software, collect patient feedback to know what your customers think of your teams. By combining InputKit’s patient and employee experience solutions, you can compare your customers’ feedback with your employees’ feedback. In this way, you will know everything by observing the difference between the opinions of your customers and the feelings of your employees.

Share feedback from your clients with your staff

Through our app specialized in patient feedback, you can find out how your clients feel about your service. This valuable information will help you motivate, help and empower your teams based on feedback from your customers. 

Recognize your employees for their good work

Recognition has a direct impact on the loyalty of your teams. Did you know that an employee recognized for their good work will be 63% more loyal to your company? Recognition pays!

Positive customer reviews to attract new prospects

Get more positive reviews and increase your sales

Did you know that companies with more reviews online generate an average of 54% more revenue? With our software, collect patient feedback and increase your turnover by attracting new customers!

Improve your search engine positioning for better visibility

With our automated solution, gather more reviews than your competitors to be the best choice for Google and your prospects. Thus, it will be more likely for your company to position itself in the first search results and acquire more customers! 

Save several hours of writing when responding to online reviews in a personalized way

With our intelligent artificial intelligence (AI) response generator, respond appropriately and automatically to reviews. Responding to customer reviews has never been easier!

Track your reputation online

With our monthly online review scorecard reports, you can regularly monitor your customers’ satisfaction. This will allow you to monitor your online review metrics and implement improvement strategies to optimize your reputation and attract more customers! 

Consistently gain positive reviews

Google tends to favor companies that consistently get new positive reviews. With our online review solution, you can automate your review requests for every customer who answers a satisfaction survey. 

Proactively manage your reviews online

With our software specialized in collecting patients’ feedback, our functionality to see unanswered reviews will save you valuable management time! You can find your recent customer reviews and respond to the platform for more efficiency! 

Since the implantation of InputKit, our accurate, quick and user-friendly surveys have allowed us to better track our patients' satisfaction. We even have a 100% customer satisfaction rate thanks to our surveys! In addition, our online reviews have increased by 60% over the last few months, which has greatly increased our online visibility and, by the same token, the acquisition of new customers! Definitely, I couldn’t do without it!
Maxime Besner

Physiotherapist and President of Ekinox Clinic

Deliver a customer and employee experience that lives up to your ambitions today

Discover all that InputKit can do for your business during a brief 15-minute demo, at a time of your choosing!