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68% of customers are looking for a company with excellent customer satisfaction monitoring before deciding to establish a relationship in B2B.
Discover how InputKit, the B2B customer satisfaction survey software, can help you
1
Regularly monitor your customer satisfaction to ensure the quality of your BtoB services.
2
Increase your customer acquisition with automated online review requests.
3
Build a good customer relationship with personalized service based on the concrete needs of your partners.
4
Evaluate, empower and motivate your staff by sharing feedback from satisfied customers.
5
Save several hours of follow-up via our centralized platform and ergonomic interface.
Personalized questionnaires to better understand your clients' needs in B2B
Automatically track customer satisfaction so you can act quickly
With our B2B customer satisfaction survey software, you can automatically track your customers’ satisfaction to better adapt to their specific needs.
Question your customers in B2B at the optimal time to obtain clear information
Take advantage of our automated and personalized surveys to question your customers at every stage of your B2B service. You will thus gather feedback rich in information that will allow you to continuously improve your services.
Automate the sending of your surveys by email or text
With a response rate of 57% per text message (SMS) and 49% by email, our B2B customer satisfaction survey software guarantees you relevant and accurate feedback, regardless of the platform chosen.
Retain your customers by showing them that their opinion is important to you
After an experience or after a service is rendered, ask your customers questions in an automated and personalized way to better adapt to the feedback received. With InputKit, the turnkey solution for service companies, show your customers that their satisfaction is your priority!
Improve your sales
Did you know that 54% of B2B customers would be willing to turn to a competitor because of the lack of empathy and transparency in a given service? To avoid such financial losses, follow your customers’ satisfaction after a lived experience. Our real-time notifications will allow you to validate your customers’ satisfaction and rectify the situation if necessary!
Track your customer satisfaction with performance indicators (KPIs)
Our B2B customer satisfaction survey software is equipped with an intuitive dashboard that allows you to monitor the evolution of your various performance indicators. NPS, CSAT, CES, and more: follow your metrics to make informed decisions.
Informative reviews to evaluate and motivate your employees
Ensure the well-being of your teams with employee satisfaction surveys
Survey your employees regularly with satisfaction surveys that can be answered anonymously. Such surveys will help you improve the satisfaction and motivation of your teams at work.
Involve your teams in important decisions
In the context of organizing activities or business decisions, send personalized and automated surveys to your teams in order to involve them in decision-making. This will allow you to hear from the majority while showing them that their opinion is important to you!
Constantly monitor the performance of your existing teams
As a manager, it can be difficult to properly assess the performance of your employees. With our B2B customer satisfaction survey software, regularly ask your customers what they think of your products and services and adapt to their specific needs!
Share feedback from your partners with your staff
With our fully customized and automated satisfaction surveys, you’ll be able to hear your clients’ honest opinions about your service delivery. This valuable feedback will enable you to empower, motivate and support your employees based on the feedback received.
Recognize your employees' successes on a regular basis
Recognize the good work of your teams in order to retain them and, in turn, improve their performance. Did you know that a B2B company with committed employees performs on average 147% more than their competitors? Recognition pays off!
Empower your teams to ensure continuous improvement of your services
With our B2B customer satisfaction survey software, regularly question your customers in B2B in order to obtain individual reports per employee. You will be able to monitor the performance of each member of your teams, which will make your evaluation meetings easier.
Many positive online reviews to highlight your expertise and acquire new customers
Collect many positive reviews and improve your sales
Did you know that 93% of BtoB customers consider online reviews as much as their loved ones? Take advantage of our B2B customer satisfaction survey software to collect many positive reviews and increase your sales!
Optimize your search engine positioning to improve your online visibility
With our automated solution, get more reviews than competitors to become the reference in B2B for Google and your prospects. Thus, you will improve your positioning in search results and win many customers!
Save several hours of writing when you respond to reviews online
Our B2B customer satisfaction survey software is equipped with an intelligent generator of responses to reviews based on an artificial intelligence (AI) system. Responding in a personalized and automated way has never been easier!
See how your reputation is changing at a glance
With our monthly online reputation progress reports, ensure your B2B customers are satisfied. With our solution for service companies, ensure customer satisfaction by monitoring your online review metrics. This will allow you to implement relevant improvement strategies to win new customers!
Regularly get new positive reviews
Google favors companies that regularly receive new customer reviews. With our customer satisfaction software for the B2B, automate your review requests for every satisfied customer who answers a satisfaction survey. Thus, you will regularly get new reviews online and improve your e-reputation.
Manage your reviews centrally and proactively
Our B2B customer satisfaction survey software comes with a filter that allows you to see unanswered reviews. This feature with centralized management will save you several hours of writing. Be proactive: implement InputKit to respond effectively to all your customer reviews!
InputKit helps me a lot to evaluate employees and improve our customer service. I really like the automatic feedback tool! Every week, my employees receive an email from a satisfied patient with a comment. We get a lot of positive feedback from our patients, so it’s very nice to receive and it helps motivate the team.
Audrey Riel
Manager of the Delongchamp Dental Center
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Deliver a customer and employee experience that lives up to your ambitions today
Discover all that InputKit can do for your business during a brief 15-minute demo, at a time of your choosing!
