Who we are
InputKit is a SaaS solution used by more than 1000 companies around the world. The solution helps service companies improve their customer experience, employee experience and online reputation.
By using InputKit, these companies give themselves a way to stand out from the competition by creating a wow effect with their customers and employees.
Our mission: Make the world a better place by helping companies deliver a better customer and employee experience.
The values that guide InputKit on a daily basis
Embodying leadership
Building relationships based on trust, respect, tolerance and assertiveness to embody leadership on a daily basis.
Being transparent
Communicating openly and honestly by promoting dialogue and sharing, is not just a nice slogan, we make sure that transparency covers each of our interactions with our employees, customers or all other stakeholders.
Being accountable
Taking ownership, focusing on performance, delivering quality, aiming for efficiency and excellence is of paramount importance to us!
Incorporating Humility
Humility is of essence, humility to accept others (accept our differences of opinion, status, our cultural and social differences) and accept oneself (recognize one’s errors, wrongs, areas for improvement, ignorance seeking to constantly improve).
Working as a Team
Demonstrate altruism and solidarity to favor collaboration in an environment where mutual aid, motivation and success are essential!
The story behind our company
InputKit, a growing company InputKit is a web-based customer experience solution that was founded in 2017 by Philippe Genois and co-founded by Jean-Philippe Fong. Today, InputKit is used by more than 1000 customers around the world. The whole team is very proud of this dazzling success which is the result of great collaboration between our different teams!
As seen on "Dans l'oeil du dragon"
Featured on the acclaimed show “Dans l’oeil du dragon”, InputKit made a notable appearance that left a lasting impact. Our pitch captured the attention of both the dragons and the audience, showcasing our innovative solutions and the passionate team behind them.
This exposure significantly boosted our visibility and credibility, accelerating our journey towards becoming a key player in our industry. Watch our memorable moment on the show below :
Discover our team of experts
Philippe Genois
CEO and co-founder
Jean-Philippe Fong
Chief Technology Officer and co-founder
Arthur Delbecque
Sales and Business Development Specialist
Mohamad Farhat
Senior account executive
Mouna Hilal
Commercial director and integrator
Isabel LeBire
Customer Success Manager
Antoine Cabanis
Customer success manager
Aminata Sene
Outbound Sales Development Representative
Anne-Marie Roy
Human resources and operations support coordinator
What benefits can InputKit bring to you?
Improve your customer experience based on relevant feedback.
Optimize your customer experience based on feedback. Prioritize change and deliver an experience that meets your customers’ expectations.
Save time by automating your customer satisfaction follow-ups.
Personalized follow-up for each client takes time. With InputKit, automation will help you avoid forgetting and focus on other value-added tasks.
Be proactive and detect customer dissatisfaction before they leave your business.
While 96% of dissatisfied customers will never let you know for themselves, be sure to target dissatisfaction before it’s too late!
Show yourself in your best light with positive online reviews.
The online reviews you collect reflect the quality of your service. More online reviews, more new customers, more revenue!
Build employee loyalty by asking the right questions at the right time.
Many companies lose their talents because they do not bother to assess their satisfaction on a daily basis. Act proactively to retain your talent!
Evaluate the work of your employees with concrete customer feedback.
What better way to give good feedback than to rely on your customers’ actual comments? Your teams will understand the impact of their work on customer satisfaction.
Improve your online experience today
Schedule a personalized and free demo.
Discover Inputkit in 15 minutes, at your convenience.
