By combining ServiCentre with our solution, you can continuously improve your customer experience according to your customers’ needs. After a lived experience, send your customers an automated and personalized satisfaction survey in order to get rich feedback. Follow best practices: schedule your survey at the right time, one to two hours after the experience, for optimal results. This feedback will help you make informed decisions to better adapt your experience to the real needs of your customers. With our average response rate of 49% by email and 57% by text message (SMS), you will receive a lot of feedback in order to personalize your services according to the results obtained. By knowing the true opinion of your customers, you can offer them an experience that meets their expectations!
With our integration with ServiCentre, you can detect up to three times more dissatisfied customers in your company. Using our powerful and centralized dashboard, take advantage of our real-time notifications to rectify customer dissatisfaction before it’s too late. Our detailed customer reports will greatly facilitate the resolution of dissatisfactions by your teams. In this way, your employees will ensure your customers’ satisfaction in a proactive and professional manner. Such an approach will certainly turn your detractors into promoters!
With InputKit, you can also benefit from our smart response generator to better respond to online reviews, both positive and negative. With this tool, you will be able to respond in a personalized and automated way to customer dissatisfaction in order to redirect them to the communication platform of your choice. This proactive follow-up will allow you to learn more about the source of their dissatisfaction and to correct some flaws in your customer experience. Taking into account negative reviews and comments, you will show your customers as well as your prospects that your business is trustworthy. This will increase your acquisition of new customers, increase your loyalty and give you a better reputation!
Take advantage of our connection with ServiCentre to attract new customers to your store. Our solution increases your monthly Google reviews by an average of three to ten times. At the end of each completed survey, InputKit automatically prompts your satisfied customers to leave you a positive review online. With InputKit, be sure to target exclusively your ambassadors to improve your online reputation. A high volume of Google reviews will increase your visibility on search engines and result in better acquisition of new customers!
Combine InputKit and ServiCentre to position yourself as an expert in your industry. Our solution guarantees you to collect many positive and detailed reviews that will put your prospects in confidence. These informative reviews will prove your reliability and attract many prospects to your branches. With InputKit, show up as the expert in your industry to stand out from your competitors!
Take advantage of our integration with ServiCentre to get a better overview of the quality of the services offered by your company. With our intuitive, high-performance dashboard, you’ll see your company’s metrics and performance indicators at a glance. In addition, our individual employee performance reports will let you know what is happening in your branches. This feature will facilitate your assessment meetings. With InputKit, you can empower your employees while providing up-to-date training based on feedback from your customers.
With our solution, automatically share positive feedback and reviews from your satisfied customers with your staff. These relevant improvement suggestions and positive feedback will motivate your employees and encourage them to perform at their best. This will give your customers the best possible experience in your branches!
With InputKit, it’s as if there are glasses that have just appeared to me! It’s an incredible tool for us! I wouldn’t do without it anymore. Honestly, it would give me anxiety to be as blind as before. We could not stay without knowing all of this information. Impossible. Our return on investment is excellent.
General Manager, Les Spécialistes de l'électroménager