200 to 500
Employees
4
Location
Québec
Region
2023
Implementation date
4x
More positive reviews collected every month
5000+
Client interactions after completing a questionnaire
314K
Money saved through rapid detection and proactive recovery of dissatisfied customers
195x
Estimated return on investment with the InputKit project
The challenges :
- No structured method for gathering customer feedback — sales directors had to manually call clients back.
- Difficult to measure representatives’ performance and the quality of customer follow-ups.
- Too many complex tools to manage, and few that were suited to their reality.Needed a simple, easy-to-implement tool to measure satisfaction, improve customer relationships, and detect issues early.
The results :
- InputKit enabled better management of after-sales service, a reduction in call volume thanks to customer feedback triggered by surveys, and significant time savings for internal teams.
- The company is now able to continuously evaluate its internal processes and the performance of its representatives, regardless of the type of interaction.
- Previously silent dissatisfied customers are now identified earlier and can be recovered quickly.
Date: June 9, 2025
What we were looking for was a simple, effective tool that integrates easily — and InputKit delivered exactly that. Our team adopted it quickly thanks to its ease of use, and today it has become essential to how we manage customer relations. Not only does it save us time, but it allows us to recover dissatisfied clients, measure our team’s performance, and show our customers that we truly listen. We’re not just using it for Google reviews — we use it because maintaining that closeness with our customers matters to us. If InputKit disappeared tomorrow, it would be chaos. We’d need to hire someone full-time just to handle customer follow-ups by phone.
Alexandre Guay
Commercial Director
Québec
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