Café Liégeois : A reputation that drives sales.

Café Liégeois Canada Inc. - Montréal

Retail Store

Industry

Location

Quebec

Region

2023

Implementation date

More positive reviews collected each month.

167x

Return on investment from the InputKit project.

+43%

Return per dollar invested in Google Ads since using InputKit.

1200+

Customer interactions following the completion of a questionnaire.

Challenges :

Initial Google rating of 4.3 with only 116 reviews, limiting credibility.
Unaware of how much Google reviews influence customer decisions.
No structured process to collect reviews without putting pressure on customers.
Employees had to manually ask for reviews.
No system to detect dissatisfied customers or to ensure structured follow-up.
Needed a simple, automated, and frictionless solution.
Growing realization that customers were checking reviews before visiting.

Results :

Google rating increased from 4.3 to 4.7 stars.
680 new reviews generated (116 ➝ 796).
70 dissatisfied customers identified, 25% of whom were recovered thanks to InputKit.
Over 1,200 customer interactions, greatly contributing to loyalty. This allows for regular follow-ups with clients.
167x return on investment since the launch of InputKit — a powerful demonstration of the platform’s effectiveness in improving customer experience and boosting online presence.

Before InputKit, every dollar I invested in ads brought in $7 — now it brings in $10. Every week, we get at least 5 positive reviews thanks to the platform. I no longer have to wonder if we're doing a good job — our clients confirm it. InputKit has become our safety net. Anyone who thinks a 4-star rating is good enough is leaving thousands of dollars on the table. If I had to recommend one tool to any entrepreneur or friend looking to grow their business, it would be this one — without hesitation. It's absolutely worth the cost.