How Priva Santé Increased Its Google Reviews by 13x and Strengthened Patient Trust with InputKit

Priva Santé a private healthcare clinic, is committed to making medical and nursing care accessible while delivering impeccable service quality. In a sector where trust is at the heart of the patient relationship, online reputation plays a decisive role. To reflect this service excellence, the clinic decided to implement InputKit.

Within just six months, the results were remarkable:

• 16x More Positive Google Reviews collected each months
• 8x Return on investment with InputKit
• 108 Google Reviews, only 8 before InputKit
• Ratings increased from 4.1 to 4.9 stars

The challenges before InputKit

Despite a loyal and satisfied patient base, Priva Santé faced a common challenge among private clinics: limited online visibility. With only 8 Google reviews and a 4.1 rating, its digital reputation didn’t reflect the true patient experience.

Another issue was feedback collection. In person, patients rarely voiced dissatisfaction — everything seemed fine on the surface. Yet, as clinic founder Dominique Landry explains:
“When I see patients in the clinic, they always look happy. InputKit allows me to capture the negative feedback I never would have known otherwise.”

The team also needed a tool to hold staff accountable through concrete follow-ups and avoid losing dissatisfied patients due to late detection. Without such a tool, it was difficult to build a strong digital reputation and ensure continuous service quality monitoring.

How InputKit transformed patient experience

Implementing InputKit transformed the way Priva Santé manages patient experience. The platform allowed them to:

• Send satisfaction surveys after appointments.
• Quickly identify dissatisfied patients to address issues before they impacted the clinic’s reputation.
• Encourage satisfied patients to leave a Google review, boosting visibility.
• Monitor staff performance with a transparent, motivating process.

“It’s hard to gain visibility on Google. InputKit allows us to take our place and ensures we don’t lose unhappy patients.” Explains Sonya Grenier, Management.

This proactive approach not only built a strong online reputation but also gave the clinic a safety net to continuously improve services.

Concrete and measurable results

In just six months, Priva Santé went from 8 to 108 Google reviews while increasing its average rating from 4.1 to 4.9 stars.

This shift reassured prospective patients who almost always consult Google before choosing a clinic. As Dominique explains:
“We always ask patients how they found us. The most frequent answer now is Google.”

Today, about 33% of Priva Santé’s new patients come directly from Google. This impact is supported by research from Search Engine Journal : a high volume of positive reviews and a near-perfect rating not only build consumer trust but also improve local and organic Google search rankings, significantly increasing business visibility.

A clear return on investment

With an 8x ROI, the clinic quickly realized that its investment in InputKit was more than worthwhile. Technical improvements — such as displaying employee names in emails and enabling weekly summary reports — further enhanced the platform’s value.

Management acknowledges that the impact on reputation and visibility is already significant, and expects even more benefits in terms of new patient acquisition as the number of reviews continues to grow.

FAQ

How can a clinic increase its Google reviews?

A clinic can increase Google reviews by sending satisfaction surveys and inviting only their satisfied patients to share their experience online. This strategy helped Priva Santé multiply its reviews by 13 and achieve a 4.9-star rating.

Why is patient experience so important in private healthcare?

Patient experience is crucial because it directly impacts online reputation and loyalty. With InputKit, Priva Santé was able to uncover hidden dissatisfaction, improve services, and build long-term trust with patients.

How does InputKit help a medical clinic stand out?

By collecting detailed feedback, turning satisfied patients into ambassadors, and resolving issues quickly, InputKit gave Priva Santé the visibility it needed to stand out on Google and strengthen its credibility.