Service 2000 Appliances: 4× more Google reviews per month thanks to InputKit

Challenges: 

Service 2000 Appliances was looking for an effective solution to improve the online visibility of its after-sales service while ensuring rigorous customer satisfaction follow-ups. Despite a strong reputation, the company wanted to make sure every customer could easily share feedback through an automated process, without increasing the workload of its teams. The goal was to strengthen its digital credibility while responding quickly to less satisfied customers.

Results:

Thanks to InputKit, Service 2000 saw its Google rating increase from 4.6 to 4.8 stars and its total number of reviews grow from 1,498 to 3,172. The company now generates four times more Google reviews per month and has achieved a 20× return on investment since implementing the solution. This system has enabled Service 2000 to strengthen its online reputation while building a lasting relationship of trust with its customers.