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Customer experience trends

Why watch this free french webinar?

Learn more about customer experience

To give you ideas for your customer experience's optimization goals

To benefit from the expertise of our two professional facilitators in terms of customer experience

To discover the latest developments and trends

To discover concrete methods and tools to apply

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In this webinar, you’ll get advice from two passionate customer experience experts

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Meet Daniel Fournier, Webinar Co-Host

Daniel Fournier has unique expertise in marketing strategy and specializes in customer experience and sales. With over 25 years of experience, he has held senior positions in world-class companies such as Coca-Cola and L’Oréal Canada.

Today a member of the Ordre des administrateurs agréés du Québec and the Association professionnelle en expérience client (CXPA). Daniel holds a professional certification in customer experience (CCXP), a certification in sales (CSL) from the Canadian Association of Sales Professionals (ACPV) and a master’s degree in strategy from the École des Hautes Études Commerciales de Montréal (HEC). He now teaches his expertise in customer experience and sales at the same school.

With his practice and client experience management team, Daniel shares his knowledge and expertise with organizations of all sizes across the country. He has developed a unique, innovative and diversified integrated customer experience (CX) and sales service offering to meet current challenges. He is deeply interested in increasing the differential value of brands and creating long-term growth leverage through innovation, sales engagement and customer experience management (CXM).

Meet Arthur, Webinar Co-Host

Arthur Delbecque has strong expertise in customer experience. He has helped more than 100 companies optimize the customer experience by providing them with the right tools to achieve their ambitions.

Passionate about sales, he will be able to share his expertise with you by proposing concrete and simple trends to implement.

According to him, optimizing the customer experience is within everyone’s reach, just surround yourself with the right experts and the right tools to get there!