How President Doors and Windows Increased Its Google Reviews by 12× and Automated Its Customer Experience with InputKit

In the door and window manufacturing and installation industry, online reputation has become a key growth driver. Before doing business with a company, customers consistently check Google reviews to assess service quality, reliability, and professionalism.

President Doors and Windows, a proudly Quebec-based company that has been manufacturing custom doors and windows since 2007, has established itself as a leader thanks to the exceptional quality of its products and its top-tier customer service. However, despite this excellence in the field, one issue remained: their digital reputation did not fully reflect the experience delivered to customers.

In 2019, the company decided to implement InputKit with clear objectives: automate satisfaction follow-ups, save time, generate more Google and Facebook reviews, and better track service quality.

The results since implementation have been remarkable:

• 35 ➝ 409 Google reviews
• Google rating: 3.4 ➝ 4.5 stars
• Measured ROI: 120×
• Fully automated customer satisfaction follow-ups

Today, President Doors and Windows benefits from a strong online reputation aligned with the quality of its service and installations.

Challenges Before InputKit

Before integrating InputKit, President Doors and Windows faced a common challenge among service and installation companies: excellent customer satisfaction in the field, but limited online visibility.

With only 35 Google reviews and a 3.4-star rating, the company’s online perception did not reflect the true quality of its products or service. In a market where consumers actively compare businesses before making a decision, this situation limited their ability to convert prospects.

In addition, customer follow-ups were handled manually, making the process time-consuming, difficult to standardize, and inconsistent. As a result, many opportunities to collect positive reviews were lost.

The company also lacked a structured system to measure customer satisfaction at scale and to track the quality of service delivered by its teams.

How InputKit Transformed Their Customer Experience Management

The introduction of InputKit allowed President Doors and Windows to completely modernize its customer follow-up process. Today, every installation or service is automatically followed by a satisfaction survey sent to the customer.

This automation has made it possible to:

• significantly reduce time spent on follow-ups,
• standardize feedback collection at scale,
• greatly increase the number of Google and Facebook reviews,
• obtain concrete data on service quality.

Satisfied customers are naturally redirected to Google to share their experience, while dissatisfied customers are quickly identified, allowing the company to intervene before an issue becomes public.

This approach turns every customer interaction into an opportunity for improvement and growth. Teams now have a clear view of service quality, enabling them to maintain high standards across all locations.

Strong Growth in Google Visibility

The improvement in online reputation quickly translated into increased visibility across the company’s Google Business profiles.

Since implementation, President Doors and Windows has generated 52,636 total impressions:

• 26,410 from Google Search (mobile)
• 15,210 from Google Search (desktop)
• 7,076 from Google Maps (mobile)
• 3,940 from Google Maps (desktop)

These figures confirm an important trend: most customers search for companies directly from their phones, often when comparing options for a renovation project.

Engagement is also significant, with 6,261 direct interactions:

• 2,356 requests for directions
• 1,107 direct calls
• 2,798 website clicks

This increase in interactions demonstrates that improving the number of reviews and the Google rating has a direct impact on acquiring new customers.

Measurable Results and Increased Efficiency

In just a few years, President Doors and Windows grew from 35 to 409 Google reviews while improving its rating from 3.4 to 4.5 stars. This transformation reflects a major shift in how the company manages customer experience.

Teams now benefit from:

• significant time savings through automated follow-ups,
• better visibility into customer satisfaction,
• a steady flow of positive reviews,
• an online image that truly reflects service quality.

InputKit has become an essential tool connecting operational performance, customer satisfaction, and business growth.

The 120× ROI confirms that this strategy generates tangible results, both in internal efficiency and customer acquisition.

FAQ

How can a doors and windows company increase its Google reviews?

By systematically reaching out to customers after each installation. InputKit automates this process with simple and effective surveys. This is exactly what President Doors and Windows did, growing from 35 to 409 Google reviews.

Why is online reputation essential in the doors and windows industry?

Because customers compare multiple companies before choosing a provider. A high rating and a large number of reviews build trust and directly influence purchasing decisions.

How does InputKit help improve service quality in manufacturing, sales, and installation of doors and windows?

By providing concrete data on customer satisfaction. President Doors and Windows uses this information to monitor service quality, improve processes, and maintain a high level of performance across all its locations.