The benefits of InputKit for users of Medexa, the management software for your medical clinic:
- Save time by automating your patient follow-up processes.
- Attract more patients to your clinic with more Google reviews.
- Evaluate your employees based on feedback from your patients.
- Have a better understanding of what is happening in your rooms.
- Motivate your teams by automatically sharing positive feedback from satisfied patients.
- Compare yourself in real-time to the major players in your industry.
Give your patients an exceptional experience
With our Medexa integration, improve the patient experience in your medical clinics. After an appointment, send your patients an automated and personalized satisfaction survey to ensure their complete satisfaction. These surveys sent at the right time, one to two hours after an appointment, will allow you to learn more about the quality of your treatment and to take action accordingly. InputKit has an average response rate of 49% per email and 57% per text message (SMS). This way, you will get valuable feedback to adapt your treatments according to the concrete needs of your patient. This diligent monitoring of patient satisfaction will greatly increase your patients’ retention and show them that their well-being is your priority!
Be notified in real-time to avoid losing patients
With our Medexa integration , you will detect up to three times more unhappy patients after a medical clinic appointment. Did you know that only 5% of dissatisfied patients will tell you by themself the reason for their disappointment? Other dissatisfied patients will change clinics without even notifying you of their dissatisfaction. With InputKit, through our centralized dashboard, benefit from our real-time notifications to take action before it’s too late. With our detailed and up-to-date customer reports, proactively resolve dissatisfactions to ensure your patient is satisfied. You can turn your detractors into promoters!
Our solution comes with an intelligent response generator. For each negative comment or review received, you will be able to respond in an automated and personalized way to invite the patient to contact you via a more personal platform. This follow-up will help you identify gaps in your patient experience and proactively manage dissatisfaction in your clinics. With InputKit, you will show your patients that their satisfaction is important to you.
Many of our customers use Medexa
With InputKit, I have feedback from patients on all my therapists and it allows me to address what is really important and to bring concrete information to them. Also, we send all the positive reviews to the therapists. This feedback from their patient proves to them that they are doing a good job and it gives them confidence. InputKit is very cost-effective and I recommend it without hesitation.
François Grégoire
CEO, Mouvement Physio
Frequently asked questions from our community! (FAQs)
What types of surveys can be sent via InputKit Employee Experience?
With our solution, you can send three types of employee surveys:
- Our continuous Pulse surveys help you keep an eye on the performance and motivation of your teams at work.
- Our one-time employee surveys allow you to organize events and activities based on the opinion of the majority.
- Our Feedback 360 software facilitates your annual assessment by sending your employees a self-assessment survey that they can complete at the moment of their choice.
Why should I send questionnaires to my employees?
Questioning your teams is crucial to understanding the factors that impact their job satisfaction. With our solution, you can improve your employee experience, which will increase the motivation and loyalty of your teams at work. You will retain your talents while improving the quality of your customer experience.
Will employees feel comfortable sharing their true opinion in these surveys?
With our anonymous response functionality, your employees will be able to respond transparently, at their convenience. This will allow you to gather many concrete and honest feedback to better adapt to the real needs of your staff.
What is the average time required to implement InputKit Employee Experience?
Implementing our solution takes approximately an hour and a half. Our real-time notifications and automated reports will make it easier to track your satisfaction.
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