The Net Promoter Score (NPS) is one of the main indicators of customer satisfaction. With it, you can measure the likelihood that a client will recommend you to a loved one. In this context, how can you identify your ambassadors, liabilities and detractors? And how can you calculate your company’s NPS? Discover these answers in our article!
Customer feedback is very important to ensure the success of your business. You need to create short, concise and interesting customer satisfaction surveys to capture the attention of your respondents. To help you, here are 5 effective ways to increase the response rate to your customer feedback surveys!
Each company has its own set of detractors. Yet, while exceptional customer service can correct customer dissatisfaction, some rushed interactions will only worsen the situation. Follow our best practices: discover the many consequences of a dissatisfied customer and put in place effective strategies to rectify the situation!
Getting your Google My Business account reviews' link is the first step in inviting your customers to leave you a review online. In this article, discover 5 detailed steps to get your review link online and learn how InputKit can automate your Google review requests!
While it is strictly forbidden to delete Google reviews, some exceptions may occur. False reviews from competitors or malicious people, bots, spam: these false negative reviews can damage your reputation and ultimately deter some prospects from doing business with you. To avoid this, follow our 3 methods to delete your fake Google reviews.
Responding to online reviews, both positive and negative, is one of the pillars of your online reputation. By considering feedback from your customers, you show them that you are trustworthy and have their well-being at heart. Discover our examples of responses to online reviews to improve customer relationship within your company!
Managing customer dissatisfaction is a key factor in your customer retention. Proactive and professional management of dissatisfaction can help you regain the trust of dissatisfied customers and even turn them into promoters! To achieve this, we invite you to follow our 5 steps to improve the management of your dissatisfied customers, both in-store and online!
As we all know, customer feedback is one of the major keys to your business' success. However, you need to create an excellent customer satisfaction survey to get this precious information. Be inspired by our best practices: follow our 5-steps guide to build your effective own customer survey!
Your satisfied customers are your best ambassadors. They generate positive word of mouth and recommend your business to their loved ones, which increases your acquisition rate of new customers. With our valuable advice, find out how to identify and leverage your ambassadors!
In the B2C as well as in the B2B field, businesses should never underestimate the importance of getting customer testimonials. These precious testimonies are the best way to prove your business is trustworthy! In our article, learn everything about B2B, the customer journey, and why reviews testimonials matter for your business!
Are you constantly losing customers? Even if some businesses keep questioning them about their experience, some clients will tell you everything is fine. If that is your case, learn why your customers leave your company without saying anything. This article will also provide you with precious tips to retain your current customers!
Did you know that customer feedback has many positive business impacts? By taking the time to question your customers, you can offer them an experience that is adapted to their needs, correct some flaws in your customer experience, and more! Learn how customer feedback can benefit your business.
Be the first to know about our new articles.