Construction Daniel Emond Ensures customer satisfaction with InputKit.

Construction Daniel Emond

Employees

General and specialized contractor

Industry

Saint-Augustin-de-Desmaures

Region

More Google reviews collected each month

NPS increase

70%

Response rate

Our solution

When a project is completed, they use the InputKit web interface to send the questionnaire to the client. This questionnaire allows managers to ensure complete customer satisfaction.

If the project manager has missed any details, the client indicates it in the questionnaire, and the managers are immediately informed. The project manager is notified and returns to the site to complete the work, ensuring full customer satisfaction.

All satisfied clients can leave a Google review directly at the end of the questionnaire, helping the company collect 6x more reviews than before.

« InputKit has allowed us to target and maximize the tracking of our customer satisfaction at the highest level. It allows us to check the quality of work, employees, etc., in real time and intervene when necessary. Customer satisfaction is a priority for us. The fact that there is no feedback from a client doesn't mean they are fully satisfied. This is where InputKit plays a role – it ensures customer satisfaction. InputKit is an easy-to-use platform, a comprehensive customer satisfaction management tool that has allowed us to reduce the time spent on this task. I highly recommend InputKit. »

Diane Dion

Co-Owner of Construction Daniel Emond