200+
Employees
1
Location
Québec
Region
2021
Date of implementation
13%
Increase in customer conversion rate
615x
Return on Investment with InputKit
12%
Decrease in churn rate
Les enjeux :
- A Google rating of 3.5 stars with only 600 reviews, limiting potential customer trust.
- A missing structured process to collect and manage customer reviews.
- Missed opportunities to quickly identify and address dissatisfaction.
Les résultats :
- Process greatly simplified thanks to InputKit.
- Improved Google rating: from 3.5 to 4.4 stars since January 2021.
- Increase in conversion rate: from 38% to 43%, a 13% improvement.
- Reduction in attrition: from 3.58% to 3.15%, a 12% decrease.
- 615 times the amount invested in return on investment: this is the estimated result achieved since launching the InputKit platform, showcasing the tool’s outstanding effectiveness in improving customer experience and optimizing online presence.
Since implementing InputKit, our customer satisfaction management has been transformed. We have not only multiplied our Google reviews, but also strengthened our customers’ trust. The solution allows us to react quickly to dissatisfaction and continuously improve our service. It has become an essential tool for our growth.
Nicolas Ayotte
President and CEO
Montréal
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InputKit est utilisé par plus de 1500 clients à travers le monde
