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The Best Employee Satisfaction Survey Questions

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Coordonnatrice Marketing | Rédactrice et graphiste. La création, c'est ma passion !

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It’s no secret that employee engagement is one of the key factors in a company’s success. Indeed, according to Toner Buzz, a committed employee generates 21% more profits, 41% less absenteeism, and an 81% customer satisfaction rate. These statistics show the impact of employee satisfaction on your customer experience!

In addition, a good employee experience can be crucial to differentiate yourself as an employer. The current labor shortage is leading to fierce competition in the labor market. By offering your candidates competitive working conditions, you will reduce the turnover rate of your current employees while facilitating your recruitment. This is a must for increasing the loyalty of your staff, especially when they are welcomed and integrated into your company!

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However, as a manager, it can be complex to properly identify all issues related to employee satisfaction. How can you ensure the well-being of your staff while optimizing your internal processes?

Using the best employee satisfaction survey questions, you will gain a better understanding of the various issues that affect employee satisfaction. The answers collected during these surveys are a gold mine to improve your employee experience and adapt it according to the concrete needs of your colleagues!

Why conduct a staff satisfaction survey? What are some good examples of the best employee satisfaction survey questions to measure employee satisfaction at work? In our article, discover six useful tips for creating a good employee satisfaction survey, all accompanied by 46 of the best employee satisfaction survey questions to assess the well-being of your employees internally.

What is an employee satisfaction survey?

Definition of a satisfaction survey for your staff

An employee satisfaction survey is defined as sending out surveys that collect feedback from your employees. These best employee satisfaction survey questions must be sent regularly so that the employer has an overview of the well-being of its employees.

These best employee satisfaction survey questions will then help you better discern certain irritants or motivating factors related to your employee satisfaction.

Thanks to the results of these surveys, you will be able to measure the morale, commitment, motivation, and performance of your staff in order to better understand the various factors that impact their job satisfaction. This way, you can improve your employee experience according to the needs and concrete expectations of your staff. This is an indispensable asset to offer a quality experience to your employees while setting you apart as an employer!

Why is it important to send satisfaction surveys to your staff?

If you want to improve your employee experience, it is essential to send the best employee satisfaction survey questions on a regular basis. These surveys will allow you to adapt your working conditions and organizational culture to the real needs of your employees. This way, your employees will feel listened to and considered: they will know that their well-being is at the center of your priorities. It’s a great way to make your employees happy at work while motivating them to get the job done.

In addition, anonymous surveys present a golden opportunity to enter into dialogue with your most timid employees. With this feature, your staff will be able to share their true opinion without fear of reprisals from their manager. This is a crucial asset in correcting the dissatisfactions. By being reactive and proactive, you will certainly reduce your turnover while significantly increasing your employee engagement. This is why learning the best employee satisfaction survey questions is a must for the success of your company!

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Steps to create the best employee satisfaction survey questions

Now that you know how important it is to learn the best employee satisfaction survey questions, it’s time to write your own survey. However, this can be a daunting task, especially if you don’t know what you want to evaluate.

What do you want to improve in your employee experience? How can you structure your best employee satisfaction survey questions in a clear and concise manner? To help you, here are six helpful tips to follow when creating your survey.

1. Determine what you want to evaluate

The best employee satisfaction survey questions are intended to help you better understand the various factors that impact your employees’ motivation and sense of well-being at work. In this sense, before writing your questions, it is important to know what elements need to be evaluated and improved within your company. In this way, you will be able to direct your best employee satisfaction survey questions according to these elements.

To help you determine which questions to ask, here are ten factors that directly impact the well-being of your employees at work:

  • The work environment: These questions are used to measure employee satisfaction with the comfort and decor of the workplace. In addition, when you want to evaluate the work environment, it is possible to ask your employees about private spaces vs. meeting spaces, relaxation areas, and more!
  • Workload: It is important to determine employee satisfaction with the workload assigned to them.  Do your employees have too many tasks? Do they have too many schedules? Too much workload can definitely be an aspect that will negatively impact your employee retention rate.
  • Working conditions: These best employee satisfaction survey questions are used to measure staff satisfaction with their working conditions. Issues such as pay, leave/vacation, benefits or even insurance provided with the position are addressed.
  • The relationship with supervisors: When asking the best employee satisfaction survey questions, it is important for an employer to assess the relationship between its employees and its managers.
  • The relationship with the team: It is important to ensure good cohesion among the members of its existing teams. Therefore, it may be relevant to assess the relationship with colleagues in an employee questionnaire.
  • Career development opportunities: These best employee satisfaction survey questions assess staff satisfaction with the career prospects offered by the company.
  • Organizational culture: Issues related to organizational culture measure the cohesion of employees with respect to the values, regulations in place, and the overall culture disseminated by the company.
  • Recognition: It is important to assess whether sufficient recognition is offered to employees. This aspect of the survey analyses staff satisfaction with the recognition received for the employee’s work. Recognition issues can also be related to the employee’s recognition of his employer and his managers.
  • Professional achievement: These best employee satisfaction survey questions are designed to assess employees’ sense of professional achievement. This can be a feeling that comes from the tasks, training and positions offered by your company.
  • Work-life balance: These best employee satisfaction survey questions assess staff satisfaction with work-life balance. Examples include hours of work, employer flexibility for children’s appointments, and more!

2. Formulate your best employee satisfaction survey questions based on best practices, based on what you want to evaluate

Once you know what you want to evaluate, it is now time to write your questions. To this end, when creating a satisfaction survey for your staff, write relevant questions related to what you want to measure. To help you, please feel free to refer to the forty-six best questions for employee satisfaction surveys at the end of this article!

To help you create the perfect survey, here are six best practices to follow when writing your best employee satisfaction survey questions:

  • Keep in mind the purpose of your survey: Ask relevant questions related to the topic. This will provide you with valuable results that will help you improve this aspect of your employee experience.
  • Think about your target: Which department are you going to? Are you targeting a specific segment of your employees? Don’t forget to adapt your questions to the employees you want to target.
  • Write clear and precise questions: No one likes to have to read the questions in a survey several times in order to answer them. To this end, be sure to ask clear and understandable questions to minimize the effort of your readers. This will significantly increase your response rate.
  • Ask one question at a time: While it may be tempting to ask multiple questions at once if they are on the same topic, keep in mind that this can confuse your readers. In this sense, always ask only one question at a time to avoid any misunderstanding on the part of your employees.
  • Establish a relevant scale: When you ask the best employee satisfaction survey questions, you may ask questions on a scale. When using such questions, think about the relevance of the scale in your question. Also try to give more detail on your scales: Does a score of 10 mean that the person is very dissatisfied, or rather very satisfied? Accuracy will avoid confusion!
  • Be concise: Best employee satisfaction survey questions that take too long will discourage your staff from completing it. With this in mind, be careful to avoid long questions and minimize your number of questions. We recommend a questionnaire of up to seven minutes, or ten questions, to optimize your response rate.

3. Determine the order of questions

Once your best employee satisfaction survey questions have been drafted, it is now time to order them. Indeed, a well-structured survey will make your employees want to answer it: they will see that you have taken valuable time to care for it!

In this vein, group your main themes together to divide your survey into sections. For example, avoid asking a question related to a topic already covered at the end of your survey. A chaotic structure can give your readers the impression that your survey was prepared at the last moment and will deter them from responding.

Once your questions have been grouped by themes, rank your types of questions. It may be interesting to start with your closed-ended questions, those that require a “yes” or “no” answer. These quick questions are a great way to open your survey as they are short and easy to answer.

Then, when asking the best employee satisfaction survey questions, propose questions to your employees on a scale. This type of question, although a little longer, will give your colleagues the opportunity to propose more nuanced answers. This is an excellent example to follow to better measure their job satisfaction.

At the end of your satisfaction survey, include your survey with a few open-ended questions. These questions give your employees the opportunity to answer you freely in order to better inform and advise you on the subject. This will help you better understand their opinions on the subject and benefit from valuable tips to improve your employee experience.

Remember: a well-structured satisfaction survey is a great example of a tool to measure employee satisfaction at work. Structure your best employee satisfaction survey questions to obtain valuable information that will help you stand out as an employer!

4. Determine what will be done internally based on responses

Now that you have identified the questions and the structure of your employee satisfaction survey, you must determine what actions will be taken internally based on the results obtained. To this end, depending on the topic, think about relevant solutions to optimize your employee experience.

Are your employees dissatisfied with their working conditions? Offer them a competitive salary as well as a flexible schedule to better adapt to their needs of the moment. If your colleagues do not have good relationships, why not plan some team-building activities, or even bi-weekly meetings, so that they get to know each other better? This will have a positive impact on the cohesion of your teams!

Remember that as a result of your investigations, it is necessary to use the information obtained to optimize your employee experience. Be responsive and proactive: improve employee satisfaction at work by providing relevant solutions to the issues addressed. That’s why it’s important to send your best employee satisfaction survey questions to your staff on a regular basis!

5. Send your best employee satisfaction survey questions via email to your staff

Your employee satisfaction surveys are written and structured. Your action plan is ready. Now it’s time for you to select your shipping platform.

To facilitate the follow-up and management of your surveys, we invite you to schedule their sending via email. If you have a solution like InputKit, sending by email can be done in a fully automated way to save you many hours of management. This way, you will no longer have to manually send each query, or write your surveys every time you send them.

Free Checklist 10 Good Practices to Integrate New Employees into your Company

When you email your best employee satisfaction survey questions to your staff, here are eight golden rules to follow: 

  • Optimize the subject line of your message;
  • Personalize your message with the employee’s name;
  • Sign your email to prevent the customer from confusing it with spam;
  • Write a short, structured message to explain the purpose of the survey;
  • Give the approximate time to complete the survey to encourage the reader to complete it;
  • Thank the employee for their time and emphasize that their answers will be used to improve their work experience;
  • At the end of the message, include a call to action (CTA) leading to your satisfaction survey for your staff;
  • Be sure to include in your message a contact in case of a technical problem when completing your survey.

6. Collect data to react accordingly

Once your best employee satisfaction survey questions have been sent, it is time to collect the answers. Using a centralized management solution like InputKit, collect data from your surveys to extract employee satisfaction scores. These scores will allow you to better understand your employees’ overall satisfaction towards their work and to react accordingly.

Study the responses of your staff in order to propose relevant solutions in relation to the issues addressed. Being proactive will significantly reduce workplace irritants and improve employee engagement. This is a great example to follow to improve the satisfaction of your staff at work!

Best employee satisfaction survey questions that can be asked to your staff

46 templates to ask the best employee satisfaction survey questions

Now that you know the importance of employee satisfaction surveys, it’s time for you to create your own survey. However, such a task can be complex, especially for those less familiar with employee satisfaction.

What are the best employee satisfaction survey questions to ask when conducting a satisfaction survey for your staff? To help you, here are forty-six best employee satisfaction survey questions.

Five questions for the working environment

  • Are you satisfied with your work environment?
  • Do you have a work environment conducive to meeting with your clients/co-workers?
  • Are the chairs comfortable?
  • Does the technology in place allow you to optimize your productivity?
  • Within our institution, do you have the tools you need to do your job properly?

Three questions for the workload

  • Is the workload assigned to you realistic?
  • Do you think the division of labor is fair?
  • How well do you manage the tasks assigned to you?

Five questions for working conditions

  • Are your current working conditions satisfactory?
  • Is the job description of your position still representative of your current work?
  • Are you satisfied with our benefits?
  • Is your salary adequate?
  • Are you comfortable with the number of vacation days you have been allocated?

Five questions for supervisor relationship

  • Do you have good communication with your managers?
  • Do you feel that your opinion is being considered within our organization?
  • When you arrived, did your manager assign you any relevant training?
  • If necessary, does your manager give you the necessary support?
  • On a scale of 1 to 10, how would you rate your relationship with your manager?

Five questions for team relationship

  • Do you have good communication with your colleagues?
  • Do your team members have good cohesion?
  • If necessary, do your colleagues offer you the necessary support?
  • Are you satisfied with the frequency of team meetings?
  • On a scale of 1 to 10, how would you rate your relationship with your team members?

Three questions for career development opportunities

  • Are you satisfied with your career progression within our organization?
  • Are the career development opportunities offered by our company suitable for you?
  • Have you received a salary increase since your arrival?

Five questions for organizational culture

  • Are you comfortable with the work environment?
  • Do you agree with our company’s values?
  • Are you satisfied with the internal communication of our company?
  • Do you have enough freedom in your work?
  • Do you feel that our internal processes are up to date and optimized?

Five questions for recognition

  • Are the tasks associated with your position stimulating enough?
  • Does your current position fill you?
  • Do you think your skills are being used to the best of your ability?
  • Are you recognized for the work you do in our company?
  • Would you recommend our company as an employer to your friends or loved ones?

Five questions for professional achievement

  • Is your current position suitable for your career goals?
  • Do you feel you are developing new job skills as a result of your position?
  • Do the tasks assigned to you give you a sense of professional accomplishment?
  • Are the assigned tasks related to your area of expertise?
  • Is there any training you would like to take to help you improve your work?

Four questions for work-life balance

  • Do you manage to achieve a good balance between your professional and private life?
  • Do you feel that your work-life balance harms your privacy?
  • Do you feel that we are proposing a good balance between work and family?
  • Do you have personal issues that impact your job satisfaction?

Employee survey questions examples

InputKit, a key solution to improve your employee experience

Do you want to simplify the management of your best employee satisfaction survey questions? If so, InputKit is the solution you need!

Our employee performance assessment and improvement solution, you will be able to know the performance of your staff within your company. In fact, our solution allows you to automatically transform the responses of your best employee satisfaction survey questions into performance indicators. Thanks to our centralized management on the dashboard of your company, you will be able to know the quality of the services offered by your employees within a few clicks. Interesting, isn’t it?

In addition, our solution invites your satisfied customers to leave a positive review online. With this in mind, you can share positive feedback and suggestions for improvement from satisfied customers with your employees. You can also take the opportunity to highlight their successes to better motivate them at work. This is a must to improve your employee experience while holding them accountable for the work they do!

Exemples de rétroaction positive envoyée par courriel à un employé

Finally, did you know that InputKit will soon be offering satisfaction surveys for your staff? These fully customized and automated surveys are the perfect opportunity to improve your employee experience while saving valuable management time.

You will be able to adapt your best employee satisfaction survey questions according to what you want to evaluate or the position occupied by your employees. In this way, you will establish a human and trusting bond with your staff.

With our employee satisfaction surveys, you can gather valuable information to better understand the feelings of your employees. This will allow you to improve your employee experience based on their concrete needs. This is a must for you to stand out as an employer!

Take action now: schedule your free InputKit demo to improve your employee experience!

While creating the best employee satisfaction survey questions can be complex, follow our best practices to improve your employee experience.

Before creating your survey, think about what you want to evaluate. Once you have determined your goal, write relevant questions related to the topic. Group your themes and structure your survey according to the types of questions asked. Finally, establish an action plan based on the answers obtained.

Once all is planned, schedule your satisfaction survey email for your staff. Collect the answers and then take action based on your employees’ needs and expectations. This will allow you to create an exceptional employee experience that will improve the retention of your staff. This is a great way to engage your current employees and attract new talent to your business.

Now that you know how to create the best employee satisfaction survey questions, do you have a solution to automate your processes? Don’t hesitate to schedule a free custom demo of our solution to save several hours of management. This will allow you to focus your efforts on improving your employee experience!

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