Oxebo is experiencing exceptional growth with InputKit: Over 57,000 customer feedback responses, 35% increase in call volume, and a rapidly growing revenue

Oxebo

Montréal

Location

2022

Implementation date

3,5 à 4,4

Increase in Google rating since the launch

35%

Increase in call volume since the launch

8,75x

More Google reviews since the launch

The challenges :

Google rating of 3.5/5 with only 153 reviews.
Difficulty in collecting and sharing customer feedback effectively.
Manual feedback collection process, with a low response rate.
Need to send a technician again to fix errors, leading to customer dissatisfaction.
Lack of visibility to improve technician performance and customer service.

The results :

Improved response rates
Google reviews increased from 153 to 1,337.
Google rating increased from 3.5 to 4.4/5.
Quick correction of errors reported by 9% of customers.
Better visibility into issues, enabling more informed decisions.
Improved technician performance, with more precise interventions.
More responsive customer service and increased satisfaction.

Since we started using InputKit, we've collected over 57,000 customer responses, which is impressive! We send a form at the beginning of each service to validate the information and detect errors (9% of customers report errors to us). Before, we would waste time and sometimes had to send a technician again. Today, our Google rating has gone from 3.5 to 4.4, and we've received over 1,300 reviews. InputKit helps us assess our technicians, fix issues quickly, and improve our service. If it disappeared tomorrow, we would lose all this visibility and responsiveness, which would really affect our customer satisfaction.