Employee performance evaluation

Get the right feedback about your employees with our Employee Performance Evaluation Solution

After a customer experience, send automated and personalized customer satisfaction surveys to get the straight facts about the service your employees provide to your customers. Our employee performance evaluation will allow you to easily evaluate the performance of your teams. Implement InputKit, the employee assessment software used by more than 520 satisfied customers in 19 countries!

Improve your customer experience by providing accurate and relevant feedback to your employees

1. Send surveys that give your clients the opportunity to express their views on the service received

With our employee performance evaluation solution, benefit from automated, customized surveys in your company’s colors to gather valuable customer feedback. Through InputKit, schedule these surveys to be sent at the right time, one to two hours after a service rendered, depending on the platform of your choice. Our average response rate of 57% per text message (SMS) and 49% per email ensures you get valuable feedback no matter which platform you choose. This way, you will get many comments and proposals to implement to optimize your customer experience according to the current needs of your customers.

Through our employee performance evaluation solution, you can rely on feedback from your customers to motivate and empower your existing teams. Ask relevant questions about your customers’ satisfaction regarding the performance, courtesy and expertise of your employees to adapt your training to the feedback received. Be proactive: take advantage of InputKit to better train your employees based on specific  feedback from your customers!

2. Collect individual employee data from a dashboard

With our employee performance evaluation software, question your customers at the right time to gather accurate and informative feedback. These comments and notifications will be centralized in your InputKit dashboard and will be automatically converted to performance metrics for your employees. With InputKit, you’ll save many hours of management time and know your employees’ performance at a glance! 

Our team of experts will be able to advise you by providing you with examples of employee evaluation comments. The answers collected during the surveys are converted into individual performance reports per employee, which will allow you to easily evaluate your colleague after a service rendered. You will be able to better adapt to the feedback you receive in order to train and evaluate your existing staff. With our employee assessment solution, you’ll have a clear idea of the service your employees provide. This is a must to improve your customer experience continuously.

3. Track the progress of each employee’s score to see how things are evolving

After each customer satisfaction survey is sent, our employee evaluation solution will allow you to ensure that your metrics per employee continue to evolve. You will be able to see the improvement and progress of your teams. If necessary, our real-time notifications will allow you to manage customer dissatisfactions in order to learn more about what happened and, most importantly, to rectify the situation. 

For example, for each comment you provide, you will be able to assess your employees’ performance through our centralized dashboard. With our employee performance evaluation software, constantly monitor the evolution of your employee performance indicators to see the concrete impact of your measures on customer satisfaction. This will allow you to adapt your training and services to the actual performance of each employee. This is a must to improve your customer experience continuously and facilitate your employee evaluation!

4. Offer specific and motivating feedback by sharing feedback from your customers

With our employee performance evaluation solution, automatically question your customers at the end of each service rendered to gather valuable information about your employees’ performance. This accurate and informative feedback will not only make your teams accountable for the importance of good service, but also contribute to their motivation. 

With InputKit, you can share the positive and motivating feedback from your satisfied customers with your staff. So, for every positive comment you get, you can automatically highlight the good work of your employees. Positive reviews, constructive feedback, recognition, improvement proposals, and more: our employee assessment solution will help your employees better understand your customers’ concrete expectations. Thanks to these positive feedback, your teams will be able to offer a unique, personalized customer experience adapted to specific needs to improve customer loyalty!

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Return on investment

Annual increase in your income with Inputkit

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