Healthcare Patient NPS Software

Improve your patient experience with the Best NPS Software for the Healthcare Industry

With our patient NPS software in healthcare, measure metrics that are important to your clinic. After an appointment or treatment, ask your patients to gather relevant feedback that will then be translated into accurate and informative performance indicators. These metrics will allow you to continuously improve your patient experience. Be proactive: implement InputKit, the patient NPS software in healthcare used by more than 1000 businesses all around the world.

Track your NPS with our automated patient NPS software in healthcare

1. Formulate your questions to determine your key patient experience metrics

Through our patient NPS software in healthcare, identify key metrics that are important to your clinic. Net Promoter Score (NPS), Customer Satisfaction Score (CSAT), Customer Effort Score (CES), online review evolution, staff performance, and more: with our NPS software based on the patient experience, you’ll collect the metrics you want automatically.

Once you have identified the key metrics to evaluate, create relevant questions related to these indicators. Through our patient NPS software in the healthcare industry, you will benefit from several pre-established question templates to simplify the creation of your surveys based on best practices. In addition, our team of experts will help you create the perfect survey according to your needs at the moment. These automated and personalized surveys in your clinic’s colors will help you assess the key elements of your customer experience. Composed of direct, short and precise questions, you will maximize your response rates. It is by keeping an eye on your metrics that you will be able to react accordingly!

2. Send your surveys and keep an eye on the progress of your patient experience metrics

With our patient NPS software for the healthcare industry, automatically schedule your patient satisfaction surveys to be sent via the sending method of your choice, either by email or text message. Send your patient satisfaction questionnaires one to two hours after an appointment or treatment for accurate, relevant, and informative feedback. Our average response rates of 57% per text message (SMS) and 49% per email allow you to gather valuable feedback, no matter which platform you choose!

Following your surveys, our NPS software, which is especially suitable for medical clinics, automatically converts your patients’ responses into centralized performance indicators in your clinic’s dashboard. These metrics will tell you the overall satisfaction of your patient as well as what needs to be improved in terms of your patient experience. This is a must for ensuring the loyalty and commitment of your patient!

3. Optimize your business practices based on feedback from our NPS solution

Following the analysis of the metrics collected in our healthcare patient NPS software, it is now time to implement significant optimizations. The efficient and centralized dashboard, accessible through our NPS solution, allows you to track the evolution of this data in order to make informed decisions. This way, you can optimize your practices according to the results obtained. Whether you are a medical clinic, dental clinic or cosmetic clinic, our patient NPS software for healthcare will help you better satisfy your patients! 

Patient journey, dentist training, customer service, appointment booking: optimize your patient experience based on real-world data. Our NPS software based on the patient experience with real-time notifications will allow you to take the necessary steps to prevent dissatisfaction before it’s too late.

4. Continuously evaluate the effectiveness of your clinical changes by tracking your key metrics

Through InputKit, benefit from a centralized dashboard to constantly monitor the evolution of your metrics following a change in your clinical practices. This will give you a clear picture of the evolution of patient satisfaction within your clinic. For every optimized practice or personalized treatment, rely on our healthcare patient NPS software to measure the impact of your changes in real-time. This functionality is an asset in terms of loyalty and satisfaction of your patient.

Your constant and vigorous monitoring of your patients’ satisfaction will help you differentiate yourself in terms of patient experience. With InputKit, you will be able to implement concrete and effective measures following each satisfaction survey to ensure the continuous improvement of your patient experience. This way, your clients will definitely come back to your clinic for future treatments!

5. Share your positive metrics internally to motivate your clinic staff

With our patient NPS software for the healthcare industry, automatically share positive feedback from your patients internally to empower and motivate your teams at work. This feature will allow you to continuously improve your patient experience while optimizing the quality of treatments offered by your employees within your clinic. 

By sharing metrics such as your NPS with your staff via InputKit’s NPS survey software, they will be more sensitive to the importance of the quality of the clinical patient experience. So, by understanding the concrete impact their services have on your patients’ satisfaction, they will be ready to give their best to offer a unique experience.

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Return on investment

Annual increase in your income with Inputkit

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