Français
8
employees
1
Clinic
Physiotherapy | Massage Therapy | Chiropractic
Industry
Wakefield
Region
99%
Level of customer satisfaction since InputKit implementation
2.7x
more Google reviews collected per month
92
NPS score since InputKit implementation
75%
Response rate
“Before InputKit, we had no tools to measure the quality of our customer experience. We could not know our client satisfaction rate or our clients’ dissatisfaction. As a result, it was very difficult to reach our dissatisfied customers in order to rectify the situation.
The implementation of InputKit allows us to better track customer satisfaction. Satisfaction questionnaires, to which clients can respond anonymously, have greatly increased our response rate. These feedback and successes are then shared with employees to motivate them at work. This is a must for improving the treatments within our clinic. In addition, InputKit has also increased our Google reviews, which has positively impacted our customer acquisition over the past six months.
Finally, I don’t know what I would do without InputKit. It was one of the best decisions I made for my business.”
- Dominik Mignault, Owner of Physio des Collines
