Are you wondering how to improve customer experience? If so, know that it should start with employee experience! Find out what factors of the employee experience you can enhance to ensure employees' satisfaction at work and learn how to improve customer experience in many different ways!

20 minutes

Your employees are important to you and you want to show your appreciation, but you don’t know how to do it? Discover our best practices in addition to our 7 examples of employee thank you messages in this article!

14 minutes

To apologize to a client is not a simple thing: it is an art in itself! Discover our 6 valuable tips and examples to master the art of apologizing to a client after a mistake has been made.

18 minutes

Stay on track with your customer retention! Find out how to calculate your customer retention rate to improve your retention strategies and keep as many customers as possible.

20 minutes

In dental clinics, the patient experience can make all the difference, especially since it is a stressful environment for some clients. Several details can make a clinic appointment a positive moment. Discover now our 8 tips to optimize your dental patient experience!

33 minutes

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