Kate Couture

Customer reviews are invaluable to businesses. They promote a better reputation, and better visibility online while increasing customer acquisition. On which review platforms should you position yourself? Discover 11 customer review platforms to discover and master!

Retaining corporate talent is a challenge for many managers. How to attract and retain talent in the workplace? Discover 9 tips in our article!

Google reviews are a must for acquiring a good reputation and visibility online. In this context, some companies are considering buying fake positive Google reviews. Is that a good idea? Discover the answer in our article!

Nowadays, improving customer relations in restaurants is a real challenge in terms of customer acquisition and retention. How can you offer your customers a unique and memorable experience to show them how important they are to you? Check out our article for 9 tips on the subject!

Employee engagement can be a real factor in business failure or success. In our article, discover 10 best practices to maximize the engagement of your teams. We are also sharing 35 examples of questions to ask in an employee satisfaction survey.

To provide your clients with an unforgettable experience, you will need to set up satisfaction questionnaires to learn about your clients' concrete needs. Discover 10 answer choices for your customer satisfaction surveys, as well as 8 tips to follow when you write them!

To ensure your employees are motivated, it is important to recognize the efforts they make to complete the required tasks. How can you show more recognition at work? Follow our 10 tips in our article on the subject!

While the majority of Internet users read reviews online, ensuring an e-reputation watch is crucial to your company’s brand image. How can you ensure a good management of online reviews? Discover 14 typical errors in managing customer reviews. We also explain how to avoid them!

A bad customer experience can be disastrous for your business. A customer with a bad experience may spread negative word of mouth, as well as not give you a second chance. Discover 11 examples of bad customer experiences as well as valuable tips for making things right!

The hotel and tourism industry is extremely competitive. To differentiate yourself from your competitors, you need to create a unique and memorable customer experience. Take advantage of our 10 customer experience tips to offer your customers a stay that meets their expectations!

Customer reviews play a crucial role in SEO. A high volume of customer reviews shows your reliability to search engines and promotes your online positioning. In our article, discover 8 ways your online reviews impact your SEO!

To increase your talent retention, you first need to know their real needs. What better way to do this than to survey your employees regularly? Discover 46 templates of questions to ask in your satisfaction surveys for your staff!