Become a customer experience expert!
As a company, if you want to be competitive, you probably want to give your customers an unforgettable experience that will make them want to do business with you again. Discover 7 steps to set up a successful experience!
The selection of a beauty salon by your clients is influenced by many factors. How do you know those details that make all the difference? Rely on our 7 examples of questions to ask in a beauty salon satisfaction survey to improve your customer experience!
The Net Promoter Score (NPS) is one of the main indicators of customer satisfaction. With it, you can measure the likelihood that a client will recommend you to a loved one. In this context, how can you identify your ambassadors, liabilities and detractors? And how can you calculate your company’s NPS? Discover these answers in our article!
Customer feedback is very important to ensure the success of your business. You need to create short, concise and interesting customer satisfaction surveys to capture the attention of your respondents. To help you, here are 5 effective ways to increase the response rate to your customer feedback surveys!
Each company has its own set of detractors. Yet, while exceptional customer service can correct customer dissatisfaction, some rushed interactions will only worsen the situation. Follow our best practices: discover the many consequences of a dissatisfied customer and put in place effective strategies to rectify the situation!
Managing customer dissatisfaction is a key factor in your customer retention. Proactive and professional management of dissatisfaction can help you regain the trust of dissatisfied customers and even turn them into promoters! To achieve this, we invite you to follow our 5 steps to improve the management of your dissatisfied customers, both in-store and online!
As we all know, customer feedback is one of the major keys to your business' success. However, you need to create an excellent customer satisfaction survey to get this precious information. Be inspired by our best practices: follow our 5-steps guide to build your effective own customer survey!
Your satisfied customers are your best ambassadors. They generate positive word of mouth and recommend your business to their loved ones, which increases your acquisition rate of new customers. With our valuable advice, find out how to identify and leverage your ambassadors!
Are you constantly losing customers? Even if some businesses keep questioning them about their experience, some clients will tell you everything is fine. If that is your case, learn why your customers leave your company without saying anything. This article will also provide you with precious tips to retain your current customers!
Did you know that customer feedback has many positive business impacts? By taking the time to question your customers, you can offer them an experience that is adapted to their needs, correct some flaws in your customer experience, and more! Learn how customer feedback can benefit your business.
Are you looking for opportunities to grow your business' sales? If this is your case, discover our best advice in this area. From cross-selling to digital marketing, give your customers exceptional service that will have a direct impact on your revenue!
Receive our best articles and tips by email
Be the first to know about our new articles.