Become a customer experience expert!
The monitoring and retention of your customers are essential for the success of your company. By tracking customer satisfaction, you will provide a unique and personalized experience that will increase customer loyalty. Follow our 10 key tips to optimize your monitoring and customer loyalty strategies!
In the business world, there is a lot of competition. Your competitors are likely trying to sell similar services and products to attract more customers. How can you differentiate yourself from the competition to attract new customers? Take advantage of our 10 tips!
In order to build customer loyalty, you must first offer an exceptional customer experience. However, what is the customer experience? And how to build a successful customer experience? Find out everything you need to know about the customer experience in practice!
The online customer experience is one of the main factors impacting customer satisfaction. An online experience that is not optimal can discourage users from doing business with you. To avoid this, follow our 9 tips to improve your online experience!
Customer satisfaction is the key to your company’s success. To maximize the well-being of your customers, you must meet their expectations by offering an experience that meets their expectations. However, a few minor details can be enough to ruin the service offered to your customers. Discover now 7 factors impacting customer satisfaction!
As an entrepreneur, it can sometimes seem difficult to find the perfect balance between soliciting your clients' opinions and not disturbing them. In order to clarify the subject, here are 13 tips for inviting your clients to complete your surveys, with good examples to follow!
In order to increase the loyalty of your in-store customers, you need to understand their expectations to better exceed them. Creating customer satisfaction surveys can be a good way to do this. How can you create a satisfaction survey to identify the real needs of your clients? In our article, benefit from 6 valuable tips!
InputKit Customer Experience Solution provides many benefits to the companies that use it. Automatic customer satisfaction tracking, centralized dashboard, surveys customized to your business' colors, and more: find out how our solution can help your business become an expert in your industry!
While e-commerce is growing fast, customers are becoming more critical of the experience. Personalization of the experience, instantaneous services, the need for human contact and more: discover 6 customer relations issues to watch out for in 2023!
Creating a quality customer experience will have many benefits for your business. It will increase your awareness, customer loyalty and allow you to show up as an expert in your industry. Discover in our article 6 companies offering a successful customer experience to better understand the components of a good customer service!
The regular sending of customer satisfaction surveys is necessary to know the honest opinion of your customers regarding your service delivery. With our article on the subject, take a look at best practices to create your own custom survey!
Several myths revolve around customer dissatisfaction. However, it is possible to correct the situation and even turn your detractors into promoters of your brand. You wonder how? Discover in our article the key steps to better manage your customer dissatisfactions!
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