This year, a number of companies are aiming to improve their customer experience. Is that the case for you? However, many underestimate the importance of a good employee experience to achieve this. By developing a pleasant experience for your teams within your organization, you will be able to motivate them and offer the best possible customer service!
To achieve a good employee experience, however, you need to have a good understanding of the various job satisfaction criteria. What issues directly impact the motivation and commitment of your employees? Find out the answer in the rest of our article!
Your employees are at the heart of your organization. They pass on your values, services and products to your customers. In this sense, it is essential to understand the various job satisfaction criteria to make sure they are happy. A motivated and engaged team will do its best to meet your customers’ expectations!
Examples of the benefits of satisfied employees at work include:
These statistics illustrate the importance of job satisfaction. With an optimized employee experience strategy, you’ll have a motivated and engaged team, maximize employee retention, generate more revenue and improve your customer experience. Definitely, this is an essential sphere to ensure the success of your company!
Now that you know the importance of job satisfaction, it is time to learn about its various issues. However, every human being is different, so make sure you understand the different facets of the employee experience to improve the well-being of your teams.
What are the factors of job satisfaction and dissatisfaction? And how can you meet these job satisfaction criteria? Without further ado, here are our 8 answers on the subject!
Did you know that vision and values are among the highest job satisfaction criteria? According to a study conducted by Glassdoor, 79% of employees consider the mission of a company before applying for a position. This reiterates the importance of adhering to an organization’s vision and values before being hired!
To this end, be sure to clearly define your corporate mission, vision and values and promote them on your corporate website and internally. In this way, your current and potential employees will be able to assess whether there is harmony between their personal values and those of your organization. To this end, it is recommended to have a Career and Culture page to better inform your potential talents!
With this careful attention, you will recruit talent with the same values and aspirations as your company. As a result, they will be much more motivated to complete the assigned tasks. This will maximize their commitment, motivation and job satisfaction.
Once you are recruited into your organization, it is important, if not essential, that the employee experience truly represents your employer brand, otherwise your new talent will quickly withdraw. Words without concrete actions are irrelevant!
In the same vein, an employee who is committed to your organization’s vision will be better prepared to perform at their best. This will certainly allow you to grow as a business and create a great customer experience. From this perspective, clearly sharing your company’s vision and values is important when it comes to job satisfaction criteria!
Of course, recognition is one of the most significant criteria for job satisfaction. According to the study conducted by Zippia, employees recognized for their good work would be six times more engaged and work 80% harder. The conclusion is clear: the stronger the recognition, the more your employees will want to excel. In that sense, how can you recognize your teams?
Here are nine tips to improve workplace recognition:
Remember these valuable tips in terms of job satisfaction criteria!
With the competitive job market, it is increasingly crucial to provide excellent working conditions for your employees. This factor of job satisfaction and dissatisfaction plays a crucial role in the retention of your staff, but also in recruitment. A company renowned for its working conditions and its flexibility will attract many talents. On the contrary, an organization known for its lack of empathy and competitive advantages is highly likely to have a high turnover rate, in addition to discouraging potential talent from applying. In addition, according to SHRM, 61% of employees say that benefits give them greater job satisfaction. To that end, how can you improve these job satisfaction criteria to better retain your teams?
Here are 15 ideas to improve your company’s working conditions:
Remember, your employees are also human. Offer them excellent working conditions to thank them for their services. In return, they will be motivated and give the best of themselves to accomplish the tasks required. In this way, you will improve your customer experience while benefiting from professional, committed and efficient teams. This is a great example of job satisfaction!
Flexibility is more than a good working condition: it is a sign of empathy. Each person has a different situation and specific needs. That’s why, as an employer, it’s important to understand the preferences and issues that impact the lives of your employees.
According to the study conducted by LinkedIn, companies that obtained a high rating in terms of terms and conditions related to work flexibility:
Definitely, flexibility is an important element in terms of job satisfaction criteria!
When it comes to flexibility, think about hours of work, work-life balance, remote work and atypical vacation periods. As an example:
While it’s perfectly normal to set rules for everyone, make sure you’re open to conversation when needed. This great proof of empathy will allow you to establish a work environment based on trust, authenticity and respect: an asset of choice to improve your employee experience. Keep this in mind when thinking about job satisfaction criteria!
Imagine: you love your position in your company. Yet, for some time now, you have noticed a decline in the quality of the employee experience.
You are required to work unexpected overtime and to be available at all times, or you will be fired. In addition, inconsistent and annoying rules are put in place without being explained to you. This situation stresses your employees and creates a tense atmosphere at work.
Your colleagues are less transparent and cohesive. For their part, managers do micro-management in the hope of keeping everything under control. In order to rectify the situation, you wish to express your concerns to one of your superiors, but fear reprisals.
You know that a system of favoritism seems to be slowly taking hold within your organization. In addition, employee satisfaction surveys don’t have the ability to be completed anonymously. What if you were fired simply because you dared criticize the system in place? Trapped, you finally decide to leave the company. This way, you can look for another job without the fear of a dispute or tarnishing your reputation as an employee.
Unfortunately, this situation occurs more often than we think. According to Benefits Canada, 70% of employees have experienced workplace harassment in the past two years. This is definitely a statistic not to be overlooked, especially in terms of job satisfaction criteria!
To ensure the physical and psychological integrity of your employees, take the time to hear their true opinion. Have open and authentic discussions with them to better understand their work-related anxieties and worries. You can also:
Remember that your employees are primarily human beings. To this end, establish defined safety rules and fair working conditions for all. Remember this valuable advice when thinking about the various job satisfaction criteria!
In relation to the job satisfaction criteria, did you know that the quality of the relations at work has a direct impact on the satisfaction of your employees? Indeed, according to the study conducted by Harvard Business Review, an employee’s satisfaction increases by an average of 50% when he develops meaningful relationships at work. In this sense, it is crucial for your employees to feel validated, listened to, and appreciated by their peers!
How can you improve these job satisfaction criteria? The answer is as easy as it is simple: give your colleagues better opportunities to get to know each other!
At work, encourage your employees to speak at team meetings. Build an organizational culture of respect and communication to build strong and authentic relationships. During breaks and dinners, share your hobbies, personal goals and the week’s best accomplishments. This proximity will allow you to relax the atmosphere and create meaningful connections to the office!
From time to time, why not organize activities to strengthen ties between your employees? Five to seven, team outings, group training, team-building activities: there are many ideas to help your employees get to know each other better. A relaxing moment to build mutual appreciation among colleagues is a great example of an idea to maximize job satisfaction!
Interpersonal relationships have a significant impact on the well-being of your employees. Remember these valuable tips when it comes to job satisfaction criteria!
In terms of organizational culture, fairness in the workplace is critically important. An employee who is abandoned and paid less because of age, gender, nationality, disability or simply because of favoritism is unacceptable. An employee experiencing such injustice will leave your organization. This goes without saying: equity is a must in terms of job satisfaction criteria.
To create a sense of fairness, treat all your employees with the respect they deserve. Set up an EDI program to show that no matter where they come from, every member of your staff is listened to and important to you. In the same vein, when making important decisions for your company, consider the opinions of all your departments. Finally, review your wages to ensure that no discrimination is made against your employees’ condition.
By improving these job satisfaction criteria, you will provide a sense of fairness and belonging to your teams. They will be much more attached to your company. Who knows: by being open, you may benefit from innovative ideas you’ve never thought of!
When considering job satisfaction criteria, the feeling of professional accomplishment of staff comes to mind. If they don’t feel fulfilled professionally or learn nothing new, it is highly likely that your employees will become demotivated and disengaged from your company’s daily routine.
Also, did you know that professional achievement is one of the main job satisfaction criteria? According to Make It, 94% of employees would stay longer with a company that contributes to their professional skills. This proves the direct impact of this issue on the satisfaction and commitment of your teams at work!
In order to shed light on the subject, here are 10 ideas to improve your employees’ sense of professional accomplishment:
If you ever feel your teams are demotivated, remember these ideas to improve your job satisfaction criteria!
Finally, what job satisfaction criteria can you meet to optimize your employee experience? Follow our valuable advice to maximize employee satisfaction!
Clearly explain your company’s vision and values to attract talent with similar ambitions. Similarly, offer working conditions, wages and competitive benefits to better attract and retain your employees.
Build an organizational culture within your company that is based on recognition, respect, flexibility and fairness. Ensure the physical and psychological integrity of your employees by encouraging quality interpersonal relationships and ensuring a safe work environment. Finally, provide your teams with relevant training and celebrate their successes this week to give them a sense of professional accomplishment. This will certainly allow you to meet your various job satisfaction criteria!
Now that you know the various job satisfaction criteria, do you need help to improve them? If so, we encourage you to schedule a free and customized demo of the InputKit Employee Experience Solution at your convenience. Our team of employee experience experts will be delighted to contribute to your success as an employer!
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