comment-creer-experience-client-reussie

How to Deliver a Successful Customer Experience? 7 Steps

Customer experience is a topic we will keep hearing about over the next few years. Companies are increasingly aware of the importance of pleasing their customers, but above all, of exceeding their…


avis-google-image-article

How to Ask Customers for a Google Review (With Examples)

Google reviews play an important role in the decision-making processes of buying online, but also of buying in a physical store. During the Zero Moment of Truth period, which is the time prior to…


Questionnaire-satisfaction-esthetique-7-questions

Beauty Salon Customer Satisfaction Survey: 7 Questions to Ask

Selecting a beauty salon is a special decision-making process, since your clients develop a very close relationship with your care experts. In this sense, to test the experience offered, some…


5 effective ways to increase the response rate to your customer feedback surveys

As we explain in our article ‘The secret behind the effectiveness of customer feedback‘, customer feedback is really important for your company. The more feedback you obtain, the more…


Comment mesurer la satisfaction client

How to measure customer satisfaction

Sorry, this entry is only available in French.


How to make an effective customer satisfaction survey

As we explain in our article ‘The secret behind the effectiveness of customer feedback‘, customer feedback is really important for your company. The more feedback you obtain, the more…