7-facteurs-impactant-la-satisfaction-de-client

7 Factors Impacting Customer Satisfaction

Over the next few years, having the satisfaction of your customers at heart will certainly benefit your business. Your clients are the backbone of all organizations : it is for them that you create…


Invitation-repondre-questionnaire

Survey Invitation Examples : 13 Best Practices + Examples

As a business manager, it can sometimes seem difficult to strike the perfect balance between soliciting feedback from your customers and not disturbing them. While feedback from your clients is…


Enquete de satisfaction client

Everything on How to Create a Survey for Customer Satisfaction

Customer satisfaction is a critical area of the customer experience offered. With a more critical clientele in the face of the in-store experience as well as fierce competition between companies, it…


experience-client-inputkit

Improving the Customer Experience : 11 Reasons to Choose InputKit

Improving the customer experience is a hot topic for years to come. Businesses are becoming increasingly aware of the importance of customer satisfaction, as it greatly contributes to customer…


enjeux-relation-client-banniere

6 Customer Relationship Management Issues to Prevent in 2022

In a post-pandemic environment where the digital customer experience has been booming, customers now have a highly developed critical sense of the shopping experiences available to them.…


conception-questionnaire-banniere

How to Create a Survey for Customer Satisfaction + Examples

In our time, customer experience plays a decisive role in your customer loyalty and retention. A study conducted by Glance showed that 78% of customers reverse their purchase decision when they…


comment-creer-experience-client-reussie

How to Deliver a Successful Customer Experience? 7 Steps

Customer experience is a topic we will keep hearing about over the next few years. Companies are increasingly aware of the importance of pleasing their customers, but above all, of exceeding their…


avis-google-image-article

How to Ask Customers for a Google Review (With Examples)

Google reviews play an important role in the decision-making processes of buying online, but also of buying in a physical store. During the Zero Moment of Truth period, which is the time prior to…


Questionnaire-satisfaction-esthetique-7-questions

Beauty Salon Customer Satisfaction Survey: 7 Questions to Ask

Selecting a beauty salon is a special decision-making process, since your clients develop a very close relationship with your care experts. In this sense, to test the experience offered, some…