How to Retain Your Customers With These 10 Tips

Every day, companies are looking for strategies to attract new customers. However, some forget that retaining current customers also provides many benefits, since these customers are already in…


10 Types of Customer Satisfaction Survey Answers

The ultimate goal of many companies is to provide an exceptional and unforgettable customer experience to maximize customer loyalty and engagement. To arrive at such a result, it is crucial to…


Improving Informal Employee Recognition: How to Do It?

Imagine the following scenario: you are hired in a new company. You love your job and do every job that is entrusted to you brilliantly. However, despite your good work, no one talks to you about…


Get Online Reviews: 14 Typical Mistakes + How to Avoid Them

In 2022, 97% of Internet users read online reviews before doing business with a company. In the same vein, 72% of Internet users rely as much on these reviews as on the recommendations of their…


11 Examples of Bad Customer Experiences

Imagine the following scenario: a customer has been saving for a long time to buy the television of their dreams. After several searches on the web and phone calls, they finally found the product…


All About Hotel Guest Experience Journey and Hotel Marketing

The tourism and hospitality industry is a very competitive environment, as many establishments compete to attract guests to their hotels. The hotel guest experience journey is something that makes…


B to B customers: 10 Tips to Improve Relationships

In the field of Business to Business (B to B), success lies in the strength of the relationships you create with your client companies. To maintain long-term B to B customers, you need to learn about…


11 Tips for Employee Well-Being In the Workplace

Imagine the following scenario: you open a new restaurant you are very proud of and you want to serve as many customers as possible. However, you can’t find the employees you need to serve your…


An Online Reputation Management Checklist from InputKit

Word of mouth has always been a key factor in the success of businesses. This is especially true in the age of the web, where users can prove to be your best ambassadors as well as your worst…


Car Dealer Review Software: The Benefits of Inputkit

For consumers, buying a vehicle can be a long, complex, and exciting process! This process begins long before your customers arrive in the branch. This research can take several months until the…