How to Offer a Better Customer Experience in 2022?

In 2022, it has never been more important to provide customers with an experience that exceeds their expectations. According to a Forbes study, 86% of customers would be willing to pay more for a…


How to Build Trust With Customers?

Developing a lasting relationship of trust with your customers is a mission that starts with your first contact with your prospects. By showing your clients from the beginning that you are listening…


11 Customer Review Platforms to Discover and Master!

Customer reviews are invaluable to businesses. Indeed, they offer organizations the opportunity to build a good brand image, a good reputation online, and enjoy excellent visibility on search…


Buy Google Reviews: A Practice to Avoid!

Google reviews are a must-have for building a strong online reputation. According to Invesp, 90% of Internet users rely on online reviews before doing business with a company. In this sense, thanks…


9 Customer Retention Strategies for Restaurants

Today, establishing good customer retention strategies in the restaurant industry is a real challenge. To put this in context, imagine the following scenario. Your restaurant has everything to please…


Everything on Employee Engagement Survey & Questionnaire

Employee engagement can be a real factor for failure or success within companies. To maximize the engagement of your teams, you must first ensure the satisfaction of your teams at work. A satisfied…


How to Retain Your Customers With These 10 Tips

Every day, companies are looking for strategies to attract new customers. However, some forget that retaining current customers also provides many benefits, since these customers are already in…


10 Types of Customer Satisfaction Survey Answers

The ultimate goal of many companies is to provide an exceptional and unforgettable customer experience to maximize customer loyalty and engagement. To arrive at such a result, it is crucial to…


Improving Informal Employee Recognition: How to Do It?

Imagine the following scenario: you are hired in a new company. You love your job and do every job that is entrusted to you brilliantly. However, despite your good work, no one talks to you about…


Get Online Reviews: 14 Typical Mistakes + How to Avoid Them

In 2022, 97% of Internet users read online reviews before doing business with a company. In the same vein, 72% of Internet users rely as much on these reviews as on the recommendations of their…