Comment mesurer la satisfaction client

How to measure customer satisfaction

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How to convert detractors and passives into promoters

In the business world, it is not uncommon to abandon the case of an unhappy customer, the belief that it is nearly impossible to regain their trust. Yet, according to American businessman Scott…


What a dissatisfied customer costs you

Once you know that it is impossible to satisfy everyone, it becomes easy to understand that each company has its share of detractors. The detractors are those dissatisfied customers who don’t…


Customer dissatisfaction: How to properly manage a dissatisfied customer?

For those who aspire to the success of their business, managing the reproaches of a detractor – dissatisfied customer – often represents a major challenge. Whether it is expressed…


InputKit

How to calculate the Net Promoter Score

How can we calculate our NPS?To calculate your NPS, it comes down to asking one simple question to your customers: “How likely is it that you would recommend our company to a friend or…


How to identify and leverage your Promoters

We often see companies overlook the massive potential of leveraging their Promoters. (If you don’t know what promoters are, it’s kind of your company ambassadors) Those customers love…


You're constantly losing customers without realizing it! Here's why.

You're losing customers right now! Here's why Have you ever gotten a customer complaint?   If you’re running a business and have employees, I think it’s safe to say that you have.…


The secret behind the effectiveness of customer feedback

No matter how good and careful you are with your customers, it’s very likely that some of them will have a bad experience at some point. The worst part is that you probably won’t ever be…


InputKit

The new strategy behind top businesses growth [Net Promoter Score]

What is the Net Promoter Score?The Net Promoter Score is one of the most used satisfaction indicator by businesses in all industries. It’s now an indispensable tool to measure customer satisfaction.…